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Business Profile

Screen Printing

JuJu Promotions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took two jackets in February 21 to be monogrammed and logos added. The first promised they would be done in 2 weeks. They were not ready after two weeks. The owner told me it would be another two weeks. I have not been given the jackets. I am going to send them a letter req my money back.

    Business Response

    Date: 06/03/2024

    I have responded to customer via snail mail after my husband/partner in business called to address the issue on 5/23/24 with no answer nor a response.   Items have shipped out to customer on 6/3/24 with tracking #****************** via UPS.  I have also sent letters to the owners of Family Matters Home Health & CDS; ************************* and ***************************.  

    ************************* ****************************************

    *************************** ********************************************

    Business Response

    Date: 06/11/2024

    I do apologize for the extended wait on your jackets, this is not our normal turnaround time or how I like my business to be ran.  As an office manager at Family Matters, you know that staff retention/turnover rate is at an all time high.  As an office manger at Family Matters, you know that staff retention/turnover rate is at an all time high.  When you brought jackets to my business on February 21, 2024 was right around the time that I lost 3 employees.  However, that isn't to make excuses for the time frame that your garments were completed in.  I do take for responsibility for the artwork not being done in a timely manner and that issue has been addressed.

    I feel like once I sent to my vendor for embroidery; as stated I do outsource my embroidery.  It did take longer than normal through my vendor but I did have items back in hands on 4/29/24.  And I do apologize that I was calling the following number ************ instead of the ************.  I did call with no answer (the wrong number) on 5/1/24 once items were received!  Also, once I received your in the mail on 5/20/24, I realized the number I had been calling wasn't correct.  On Thursday, May 23rd my husband called from ************ 10 times between 12:32-12:39 pm with no answer to hopefully resolve the problem.  He didn't receive a phone call back.

    I truly apologize for the turnaround time and lack of communication on my staff's part.  It is one of the hard things about 1.  Managing staff and 2. Outsourcing items.  I have included the items with embroidery complete at no charge for the extended wait on items.  I will also send a copy of letter and resolve to the Better Business Bureau along with ************************* and *************************** so they are aware of the situation and resolution. 

    Again, I do apologize for the miscommunication and unacceptable turnaround time on items.  I have been in business for 6 years this July and my customer service is something I very much pride myself on and try to wok to accommodate any and all customers and situations.  I hate that in this one instant turned into a very negative view and hope that you will work with my employees to do better moving forward.  Definitely a learning experience for my office staff!!!

JuJu Promotions LLC is NOT a BBB Accredited Business.

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