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Business Profile

Septic Tank Contractors

Prospect Well and Pump

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called **** ****** in February or March to repair my well. I paid him $1,600. I was having an issue with the water pressure and there was small pieces of plastic coming out in the water. He took the roof top off my well, went into the casing, he reached in and broke the pipe and the pump dropped inside the well. My well is 450 feet deep. He tried to use cable with a hook on the end to get it out but it only made it worse. I haven't had running water for the last 16 months, and no means of getting running water. He told me he lived Niangua, MO and he didn't have the gas to keep coming back and forth about the issue. I last spoke with him in spring of this year about the issue, and he said if I didn't have the money to pay for his gas then he couldn't come back out to fix the issue. I contacted A&B, B&B, and ***** **** and all three companies said they were unwilling to help me because of Jon ******. They didn't give me any real reason, but are apparently backing him up. In June I had someone from ****** **** ******* come out and inspect the well and he said the well could not be salvaged, but I would need a new well.

    Business Response

    Date: 09/05/2023

    I went over there,  the customer's well was already caved in I tried to pull it and it broke.  The customer's brother paid half and the customer paid the other half.  I gave the customer's brother $750.00 back and I gave the customer a brand new pump.  The customer went to a competitor of mine and they helped him  filed a insurance claim and the customer was awarded the claim.  The customer did not fix the well he spent all the money.  

    Customer Answer

    Date: 09/18/2023

    Mr. ******'s answer to my complaint is not accurate. My well was not "caved in" nor could he have known that without using a camera, which he did not, because my well is 420 feet deep.
    Regarding his claims of payment being returned to myself or my brother, his answer submitted to you is completely false.  My brother had written a check made out to the business for 750.00, and I paid the rest, with the total being 1600.00 so his total is not accurate either.  He asked my brother to make the check out to him personally and not Proctor Well and Pump, handing the check back to my brother.  He told my brother behind my back that he no longer worked for the company and wanted the check made out to him, **** ******.  I am the customer, not my brother first of all and he had no business going to my brother's house about anything.  I called Proctor Well and Pump and Mr. ****** answered the phone so I just assumed I was doing business with Proctor, which is who my brother told me to call because he had done business with them concerning a sump pump. I had already paid Mr. ****** assuming he was working for the business I called for the repair in cash ($1600), and I have the receipt that he gave me and am enclosing it with this response.  
    Mr. ****** lied when he said he left a pump with me.  Why would he leave a pump with someone knowing zero about what to do with it?  And why would Proctor Well and Pump leave a piece of equipment on someone's property and never come back to either get the pump back or do the repair?
    It is my understanding that Mr. ****** was terminated from Proctor Well and Pump for dishonest business practices, specifically he stole pumps from the business.  
    I still to this day have no water.  Thanks to this guy.
    Respectfully,

    ***** *******

Prospect Well and Pump is NOT a BBB Accredited Business.

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