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Business Profile

Concrete

Midwest Epoxy Works

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Midwest Epoxy Works's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midwest Epoxy Works has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This person claimed to do the project I requested and paid a deposit to do the work. Once I paid the $300 deposit via cashapp he completely stopped responding and never refunded my deposit. This occurred on January 11th 2023.

      Business Response

      Date: 02/24/2023

      Dear ******,
      We are sorry to hear that your side table order was not fulfilled as expected. We take full responsibility for the mistake and would like to extend our sincerest apologies for any inconvenience this may have caused. We are glad to hear that we were able to issue a refund of $300 on Monday, February 27th.

      At Midwest Epoxy Works, customer satisfaction is our top priority. We are always striving to improve our processes and make sure that our customers have the best experience possible. We hope that this issue will not deter you from doing business with us in the future.

      If there is anything else that we can do to make it up to you, please don't hesitate to reach out.

      Best regards, The Midwest Epoxy Works Team

    • Initial Complaint

      Date:09/28/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 10, 2022-*******************, owner of Midwest Epoxy Works, responded to my initial inquiry to have some concrete countertops completed in our outdoor kitchen July 5, 2022-I sent *** some pictures of the job and he responded back that he would email me an estimate (estimate is attached). The same day I accepted the estimate and he replied that he would be by the following day to look at the job in person July 6, 2022-*** showed up at our house to take measurements of the space and to collect a deposit check in the amount of $658.00 (half of the total job). He stated that he thought they could have the countertops installed in a couple weeks, but assured me he would have them done by August 6th, as we were having an outdoor birthday party for my son. The cashed check and "Invoice Payment Made" email are attached. Various dates-*** communicated with me on various questions about the job and other jobs we had briefly discussed as potential jobs over the next couple weeks. July 12-*** came by to take some more measurements August 1-I sent a text checking in on when *** thought he would be done and I received no response August 2-I sent a follow up text and *** asked if they could install on Friday (August 5) at noon. I responded that would be fine August 5-*** told me he was doing a flooring job in Oklahoma and probably wouldn't make it to install until the next morning. I responded that would be less than ideal, as that was the day of the party. He responded "they will be there for sure!"August 6-I text *** at 7:39am to see if they were planning to be there soon and I got no reply Over the course of the next few weeks myself and my husband tried to contact *** via text, phone call, voicemail, email, and ******** message. After leaving him a negative review on the BBB and ****** he told us our check was in the mail on September 12, 2022. It has now been 16 days and we have not received the check. We have once again been trying to contact *** to see when we can expect

    Midwest Epoxy Works is NOT a BBB Accredited Business.

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