We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Diesel Repair

Tom’s Diesel & Custom Truck

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diesel Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 2008ford f250 truck to toms to get diagnosed,they informed me I needed a motor.they quoted me a new motor for ****** I r a used for ****** I stated a used which I can't afford a new one.they said ok.they said it would take 2 weeks to get in.it took 2 months to get in.they put motor in and I came and got it.they said that there was new parts on sone stuff.i had a brand new batteries and they said one was bad.i said they r under warranty.but didn't .got me a new battery and charged me ****** for it.thrn I had a brand new air filter for it and they put on a used air filter box they had laying around in shop.andcin mean time they got a new building 2 miles away and they charged me ****** for tow bill from there old shop to new shop.whuch I don't think I should pay.its not my problem they moved.when I went and picked up my truck the bill was ****** .crazy cause I told them I couldn't afford over ******.they didn't care.i pd.it I needed my truck.had to borrow 8,0000.i drove it off of lot.i got 5 miles and it died,got it back started drove 8 miles died.i called them said nothing they can do until mon.bullcrap.i kept driving it itkept dieing.i called them ******* said get ahold of ***.tried calling texting no answer.week two weeks pass.now my truck is leaking oil all over everything.called them text them.wobt do anything about it..now month pass and broke down on side of road.had to have towed to shop and took it to another shop and they said flywheel is bad it's going to be ***** dollars cause whoever put motor in didn't tighten flywheel good..also when I got truck back all the doors were filled with water.weird and my carpet was tore up on all edges.and my step bar wiring was ripped out.so I'm very disappointed in the work and now I have lost so much money from not having my truck.so yes I want all my money back.its not fair to hard workers **** me to fork out all this money and get a job that is not done right.very disapointed

    Business Response

    Date: 03/19/2024

    Hello,


    As you can see from the records attached we originally quoted the customer $30,425.86 for repairs; however, the customer declined many repairs and the final bill ended up at $25, 772.88.  

    The customer picked up the truck against our advice as it was unsafe to drive due to the bad u joints, carrier bearing and front steering components.   

    There will not be any refund issued to the customer nor will we pay for a repair that was completed at an outside shop and nor do I agree that the subject failure was warrantable.  We would have been happy to investigate any of these issues if the customer would have dropped the truck off at our location instead of another shop.

    Kind Regards,

    ***'s Diesel 
    ************

    Business Response

    Date: 03/19/2024

    Hello,


    As you can see from the records attached we originally quoted the customer $30,425.86 for repairs; however, the customer declined many repairs and the final bill ended up at $25, 772.88.  

    The customer picked up the truck against our advice as it was unsafe to drive due to the bad u joints, carrier bearing and front steering components.   

    There will not be any refund issued to the customer nor will we pay for a repair that was completed at an outside shop and nor do I agree that the subject failure was warrantable.  We would have been happy to investigate any of these issues if the customer would have dropped the truck off at our location instead of another shop.

    Kind Regards,

    ***'s Diesel 
    ************

Tom’s Diesel & Custom Truck is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.