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Business Profile

General Contractor

Engrahm Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My driveway and backyard were torn up. They did not finish painting the outside of the house. The company had to return to fix the guttering they put up. The sheet rock installation had mistakes. They did not match the kitchen floor height with the dining room height. The interior paint job was messy. The trim work was done poorly and does not match. There was no interior cleanup after the job.

    Business Response

    Date: 02/22/2024

    I have received and reviewed the complaint from *********************.  

    *  Equipment was brought in to smooth out the driveway and backyard at the completion of construction.  Seed and gravel were not applied due to budget constraints.  

    *  *********** that installed the gutters was called back as soon as I was notified there was a leak, and the gutter was repaired to owners' satisfaction. 

    *  There were blemishes in the sheetrock following mud and texture.  ***** pointed out blemishes and they were repaired to her stated satisfaction. 

    *  During construction it was discovered that the kitchen floor had multiple layers of old subflooring underneath the top layer. This could not be seen until outer structural wall was removed.  Due to budget constraints, the owner chose to have a stepdown dining area and not add the necessary subflooring it would require to meet the kitchen level.  This was discussed multiple times, and owner physically walked through this area and stated she was satisfied with the decision.  

    *  All trim and paint were completed to owner satisfaction

    *  Interior clean-up was completed by 'Two Women and a Towel'.  I have cancelled checks in my possession.  An extra $40 was paid to clean areas not impacted by construction.  

    Construction came to an end due to budget constraints on the owner's part.  The original bid was for $80,000.  This was the necessary amount required to complete construction as intended.  Upon day one of construction, I was informed that I had stop ALL WORK when the budget hit $58,000 due to owner spending the funds elsewhere.  Owner understood this would greatly impact our ability to fully complete the originally planned project.  Owner stated again that we MUST STOP at $58,000.  The budget went over $4000 in labor and materials.  I have written this off of the owner's final bill.  Throughout this project the owner added change orders that she stated were important to complete.  This included enlarging the smaller of the two decks, as well as choosing to purchase a more expensive carpet the original budget allowed.    

     

     

Engrahm Construction is NOT a BBB Accredited Business.

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