We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Design

Resource Room Design Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I worked with this company to redo my bathroom and was instructed by the H333135**303835333834Her to order extra materials and that the materials could be returned if there were any leftover. I ended up with extra tile and wallpaper and received a refund for the tile but not the wallpaper. The owner was very rude to me when I inquired about my refund and gave me an attitude and stated I was beyond the timeline to return the materials which I was not aware there was a timeline. I went to the store after 7 days and again, the owner was defensive and rude and I still don&#**;t know what is going on with my refund.

    Customer Answer

    Date: 04/05/2024

    ----- Forwarded Message -----
    From: *************************** <*****************************>
    To: ************************** <**************************>
    Sent: Wednesday, March 27, 2024 at 03:52:09 PM CDT
    Subject: Credit Memo ***** from The Resource Room

    ******,

    Attached you will see your credit memo.  Your check will follow.

    ***************************

    President

    UNIQUE TILE      STONE GALLERY     RESOURCE ROOM

    Wholesale ************************************ MO 65714
    ************ x111
    ************ fx

    www.uniquetile.com

    Review us on: Facebook | Google | Better Business Bureau

    WBE W04233  |  Natural *************** Accredited  |  BBB Accredited 

    LIKE US ON FACEBOOK  |  FOLLOW US ON TWITTER  |  JOIN US ON INSTAGRAM

    Business Response

    Date: 04/23/2024

    We are hotel showroom. She is a customer of one of our clients. She is not our direct customer. She came in to the showroom and was unruly. We called the manufacturer and mailed her a check. The check was for 474.77.  

Resource Room Design Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.