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Business Profile

Party Planning

Jordan Essentials Bath and Body

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Planning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their Jordan essentials ********* ******, ********** ********* ***. Mine is so watered down it can't be considered a lotion. A lotion is fairly thick. This is not. I have emailed them several times to explain if this is a bad batch, why is it thin, etc. No one has emailed me back to try to rectify the situation. I am tired of waiting so I decided to file. Maybe then they will take this seriously and try to help instead of ignoring me.

    Business Response

    Date: 03/07/2023

    Hello Ms, ******, 

    We are sorry the lotion you received was not at the proper consistency.  Understandably, it is disappointing to have a product not be what it says it is and to not have a response from the company.  Our Customer satisfaction is number one priority.

    We are not finding an order in our system under your name or any emails sent to ********************************* from you.  The telephone number provided to the *** is not valid telephone number so we have not been able to reach out by telephone to take care of this.

    We think you purchased the product directly from one of our consultants.  We would offer to refund the purchase price or replace the item, whichever you would prefer.

    Again, we are sorry about the lotion.  We pride ourselves on providing the best products with healthy ingredients.

    Please reach out and let me know how you would like to proceed.

     

    Sincerely,

    ****** *****

    ******** ** ***** * **************

    Customer Answer

    Date: 03/08/2023

    Yes, I purchased at a stand that sold all the products at an arts and crafts fair.  I have sent emails via the website to the email they posted at the bottom of their page.  I do not give out my phone number to people, so the email address was what was to be used.  Replace or refund is fine.  Whichever is easiest for you.  I would just like the product to work for as much as was paid for it. 

     

     

    I'm sending a picture just so you know I did purchase it plus the magnesium spay which has no problems

    Thank you

    ****** ******

    **** ********** **

    Eureka mo 63025

    Customer Answer

    Date: 03/08/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I have emailed with them and they are sending out a replacement product. Thank you!!



    Sincerely,



    ****** ******

Jordan Essentials Bath and Body is NOT a BBB Accredited Business.

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