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Business Profile

Tax Return Preparation

Professional Accounting and Tax Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get ahold of the person that filed my taxes last year. She filed my state taxes for the wrong year. I started calling in the beginning of July and they said she was on vacation for two weeks. I called back after that several times and I left messages. I finally spoke to her and she said I'll reach out to the state and take care of it. Then she told me she would take to some of her associates and she didn't call back. I called to talk to the owner and they wouldn't transfer me to him. Now they are saying he's on vacation for two weeks. The state is charging me interest and I need this resolved.

    Business Response

    Date: 08/16/2022

    To whom it may concernI prepared ***** ***** **** tax return for her. I did not file her tax return for the wrong year, the State of Missouri, posted *** ***** payment to the wrong tax year. They subsequently issued her a refund for her payment. As this is our off season, I was on vacation for 2 weeks, I did talk to her the week I returned. I instructed ******** to deposit the refund check and submit payment to the state for the amount due. If there are interest charges involved, we can either assist *** ***** with writing a letter to the state and have them forgiven since it was the state's error or she can submit a copy of the letter with the interest amount to our office and we will reimburse her for the interest charges.
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