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Business Profile

Apartments

Madison Prairie Point

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 23rd, my pipes in my apartment burst, flooding the apartment above me which flooded my apartment. The office told me to get a POD, everything needed to be cleaned out. I did that. They told me I couldn't stay in the apartment. I went to stay with my daughter. I am still out of the apartment. The repairs are not finished. I asked them about prorating the rent, and they said that was not their policy to do that. They said that the insurance should cover it. I didn't pay it on the first; I came back to water the plants and there was a notice on the door. They charged me a late fee charge. I paid the late fee and the rent for the month that I wasn't there.

    Business Response

    Date: 01/20/2023

    We are truly sorry that your pipe froze and burst.  Temperatures on that day were below freezing.  This is never a situation that we want to have happen to you as a resident.  This is why we require you to have renters insurance so you are protected if a situation such as this would occur.  I am sorry you were charged a late fee.  I have reversed that for you.  Normally we do not allow pods on the property, however we made an exception to make it easier on you.  As we discussed yesterday on the phone repairs to your apartment should tentatively be complete on Friday 1-27-23.  We also met you at your apartment this morning and personally moved your items for you so work could happen quicker to get back into your apartment.  I understand you are frustrated and am sorry you are in this situation.  It is the responsibility of your renters insurance company to reimburse you for your loss including rent reimbursement when you are displaced.  If you have any other questions I am here to help just gove me a call at *************

     

    Respectfully,

     

    ***** *****

    Property Manager

    Madison Prairie Point

Madison Prairie Point is NOT a BBB Accredited Business.

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