Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Rondeavue up there to get it inspected. They said my car had overheated. It passed inspection and I was driving it and it went all the way to hot and went back again. It did it again. They told me to bring it up there. My son told me to see how much a thermostat at ********** would cost and he never checked it. I never did get it back in there. I told *****, a worker there, to not do any work until they talked to me first. I said if you find it's a thermostat, I left a new one in the driver's seat and you can use it. He said well we can't give you a warranty on it. So they called me a couple days later and put the thermostat on it. They put it on and said it was not overheating. They charged me $115 to do this. It got hot again and they told me to bring it back and they would check it. ***** took my car in there. He said it is probably the gasket. I said if it was the gasket why did you put the thermostat on it. He said it was not me but ***** that did that. He said I need to discuss this matter with *****. He said they usually charge $200 or so for the repair . I could not drive the car, I had to get a ride. . I took it to ****** Auto Repair and they said they would put in a brand new engine. *****'s did not plan on giving my money back.
  
  I would like my money back that they charged me for putting on the thermostat from *****s.

  Business Response

  Date: 10/03/2023

  Hello, vehicle was original brought in for to install a new thermostat. She said her son bought the Thermostat and to install it because he couldn’t do it. So we did her a senior citizen’s discount and installed for her. We didn’t diagnose it. They instructed us what to do. They vehicle had 200k miles. We didn’t charge a check out or diagnostic charge. So we did what she asked. The original labor called for 2.6 hours labor. So it was 247.00 labor and we charged her 95.00 because she was a senior citizen. After she drove it overheated, a few days later. So we looked it and performed a diagnostic test. Pretty intense test. We measured the exhaust content in the coolant to determine the blown head gasket. Once again no charge for senior citizen discount. And we always look after our elders. She called back and wanted a refund. But we did what she requested. Put a thermostat in. Customers diagnoses. So I can see if we charged her a diagnostic and she paid for it and we were wrong, we definitely would have refunded her money. But she asked us to do what her son and her asked. So we aren’t at fault. Also we gave her a discount on what she asked. 300.00 labor to 95.00. I have receipts for what she asked. And a signed work order. By her. I recommended her not to change the head gaskets and recommend an engine. With 200k miles and I couldn’t take her money. And I was shocked she would want a refund after the discount we saved her and not charging her for the test for the head gasket diagnostic,because she is so sweet. But people will always blame everyone for their problems. So we understand. I wish the best to ****** ****. She is so loving and I like her.. I explained all of this. I have the original work order she filled out. Available on request. Thank you ****** and so sorry about your engine. We just did what you ask sweetie. ***** ******** ************

  Customer Answer

  Date: 10/11/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:

  they are lying and were not to do anything until they called me.  The other thing was that they did a senior discount and ***** said the only reason I didn't get charged was that they did me a favor because it overheated.  ***** said that all they did was let it idle, ***** said they drove it and had to let it sit there to cool down.  They both have different stories.  
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* ****

  Business Response

  Date: 10/19/2023

  Dear BBB.

         I have added the labor operation and the bill stating how much she was charged and what she asked for. She paid it seeing what the top stated and what she asked for. We only did what she asked. We did not call her for permission because she bought her own part and asked us to install it because her son could not do it. So sorry she had further damage from her driving it, I would almost like to refund the money to get this over with because its only 115.00, but we did what she said and gave her a discount on the install. and free charge of diagnostic after her thermostat did not work. Thank you so much. I sure hope the BBB is fair and sees what she asked for. 

   

                                                                                                                                                                                                                       *****s Automotive

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted a price was $285 and the part was $322 I gave them
  400 deposit for them to order the part, an exhaust manifold.
  When I arrived to pick up my vehicle I was told the labor was going to be
  $1045. The guy told me that this increase in price was my problem.
  He said I was not allowed to quote exhaust jobs
  I was charged almost $900 dollars more for labor once I went to pick up my vehicle and they expected me to not have a problem with the amount I was told I had to pay.

  Business Response

  Date: 12/30/2022

  I have not been able to solve this customers problem. He apparently filed this the same day he picked up his vehicle. So havent spoke to him about any of this. And he has  called and left messsages making threats which isnt the right thing to do. Initially I explained to this customer before he brought it that there could be extra labor. He had come by several times to make an appointment, and I explained it to him then, that we are dealing with exhaust manifolds on a 40 year old truck and bolts will break and it would be an additional charge. And he signed a work order when he dropped it off to authorize all of this work. We are always fair with customers and do the right thing. If it wasnt fixed right, or if a part goes bad, we always take care of it, this situation I have not been able to help out or correct because I have not been given the chance. I encourage this gentleman to call me to address it. I will be happy to make it right or explain again about the extra labor. This is why other shops refuse to work on these jobs, with bolts breaking off and causing issues with the repair. I hope and pray the BBB will look at this fairly and not automatically take the customers side. I had one in the past that we did a fuel pump on and after I expained my side of the story, the customer was able to respond a second time and I was cut off and not able to respond. Thanks so much for sending me this and I hope he reaches out to me.

  Customer Answer

  Date: 02/02/2023

  The business has reached out to me and is correcting the situation.  I would like this issue to marked as resolved.