Complaints

This profile includes complaints for Axiom Product Administration's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Axiom Product Administration

  1 Progress Point Pkwy Ste 101 O Fallon, MO 63368-2212

  
• 

  Axiom Product Administration

  8651 Highway N Ste 201 Lake St Louis, MO 63367-4054

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28, 2022, I purchased an dealer extended warranty with Axiom Products. On June 18, 2022 the check engine light came on. An ignition coil blew and I had to pay over $400 out of pocket because they wouldn’t cover the service. The night of June 22, the engine light came back on and the car had trouble starting on June 23. This time it was something to do with the coolant. Finally on June 26th the engine light came back on and the dealer service finally decided (after having my car for over a week) that a new engine was needed due to a broken fuel ignition and gasket. The new engine would cost $5k at least and Axiom is refusing to pay for it (as of August 5) since they think all of these issues were known when the vehicle was bought. No the dealer could not have legally sold the vehicle as it currently is since it isn’t road safe with a faulty engine. None of these were known issues to either the dealer or me. Axiom is complete refusing to honor their service warranty with me.

  

  Business Response

  Date: 08/09/2022

  Axiom has received your recent complaint regarding your Vehicle Service Contract. Since the purchase of your contract, you have opened two claims with Axiom. On 6/18/2022, you opened a claim regarding the failed coil which caused your check engine light to come on. Axiom authorized the claim for $333.49 which included 1.3 hours of labor and the ignition coil. The authorized labor time is determined by a nationally recognized labor guide. Axiom paid the repair facility on 6/22/2022. According to your repair order, the shop charged additional labor outside of what was approved by Axiom, causing the amount due to be higher than what Axiom paid.
  
  On 6/27/2022, you opened a claim regarding your check engine light coming on again and the vehicle riding rough. Axiom set up an inspection on 7/7/2022. The inspector found that there was coolant intrusion that could be causing the internal failure of the engine but was unable to determine the exact cause of the failure. The inspector recommended a further teardown to find the root of the failure. Axiom requested freeze frame data from the ASM on multiple occasions from 7/11/2022 to 7/21/2022. Axiom was notified the vehicle has been in the shop multiple times since its sale date of 6/18/2022 and thus, the ASM could not produce the freeze frame data. Axiom advised the ASM we would need the  customer to authorize teardown to point of failure to be able to verify where the failure was happening.
  
  As of today’s date, the claim is still open and pending. Once you give authorization for the teardown, Axiom can proceed with the claim to see what is failing and if Axiom can provide coverage. If the teardown reveals an issue that is not covered by the terms of your contract, you may be responsible for the costs associated with the teardown and any repairs that are not covered by your contract.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was defrauded when sold my Range Rover rim repair warranty. I was told I was given unlimited repairs during the 60 month period. Later, when I was making a repair they said it was limited to 8 repairs. I called Axiom and explained that they cannot grossly misrepresent their product in selling it to customers and they refused to honor the terms that were disclosed.

  

  Business Response

  Date: 08/04/2022

  We have received your complaint regarding your Revolution Wheel contract purchased through ****** ***** **** *****. Under the contract, the maximum number of cosmetic wheel repairs is 8 repairs in a 60 month term as stated in section C. Limits of Liability:

  
  C. Limits of Liability

  
  The maximum number of Cosmetic Wheel Repairs You will receive under this Warranty is based on the Term You selected on the Registration Page and is governed by the terms, conditions, and limits stated herein. You will be allowed 1 repair for a 12 month Term, 2 repairs for a 24 month Term, 3 repairs for a 27 month Term, 4 repairs for a 36 month Term, 5 repairs for a 39 month Term, 6 repairs for a 42 month Term, 7 repairs for a 48 month Term, 8 repairs for a 60 month Term, 9 repairs for a 72 month Term, and 10 repairs for a 84 month Term.

  
  Axiom has not grossly misrepresented this product. All coverage and exclusions are listed on each contract. If the dealership that sold your contract to you, ****** ***** **** *****, misrepresented that this contract was for unlimited repairs, you will need to please reach out to them.
  
  As the administrator of your Contract, any and all representations made by Axiom regarding your coverage are set forth in the contract. As of today’s date, you have used your coverage benefits 3 times and have 5 repairs remaining during the term of your contract, subject to the terms and conditions stated therein.