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Business Profile

Condominiums

Pin Oak Pointe Mobile Home Park

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pin Oak Pointe Mobile Home Park's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pin Oak Pointe Mobile Home Park has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been moved out of living in this trailer park since July 28 2022, I have yet to hear back about my deposit back. Also somehow it says I owe money for August? When we moved out the 28th of July and paid first months rent when first getting there in October 2020. This trailer park has been bought and owned by several different companies in just the last 2 years and is very disorganized, and management is very unprofessional. We closed on our new home July 19 and we're fully out by July 28. So why now am I'm seeing open charges on rent and late fees for August, is this trailer park going to charge me for September, October, November,and December as well for 2022? These charges are not accurate. We don't live there any longer.i want this complaint filed for my documentation and protection and financial well being. We paid our last months rent for July. When I called to ask about our rent agreement we're told we were on a month to month basis and that we had no lease agreement. I even told the landlord in June 30, 30 days in advance we were moving. Please help me resolve this issue I've already moved to my new home and I just want to enjoy being out of this dreadful trailer park.

      Business Response

      Date: 09/02/2022

       

      To Whom It May Concern:

      I am general counsel for Pin Oak Pointe Mobile Home Park (hereafter, “Pin Oak” or the “Community). *** ****** complaint was sent to me for review and response. *** ****** has a zero balance with the Community. Community Invoices are automatically mailed in advance of the date for payment. *** ****** may disregard and discard any invoice he may have received from Pin Oak.Pin Oak will not refund the security deposit to *** ****** due to the condition of the home at the tie of vacating the premises. Due to the condition of the home, the security deposit will not be refunded. If there are any additional questions, I may be reached by phone at ************ or via email me at *******************************.

      Sincerely,

      **** ** *****

    Pin Oak Pointe Mobile Home Park is NOT a BBB Accredited Business.

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