We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gas Station

Petro Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased gas from this location on Wed. Jan 24. The following day (Thurs. jan 25) I see a separate transaction of $150 in addition to my gas purchase. Both transactions had already posted to my account (not pending). I called and was told that the charge would "fall off" in a couple hours. I mentioned that both charges had already cleared my account and that I've previously gotten gas from this location using the same card and have never had a separate charge or hold. I was again told to give it a couple hours. I called back on Friday (26th) Told the same thing "give it a couple hours. On Saturday (27th) I called my bank who confirmed what I've been saying since day 1. They stated that the charge of $150 has posted and cleared my account and will not "fall off". My bank recommended reaching out to the store to see if they could identify what caused the second charge and reverse the charge, prior to me opening a fraud claim as that could take up to 3 months to resolve. I called the store again go through the story again. I'm told I need to contact the "finance department" I call the number I"m given and it goes to a service number for Philipps CC holders. I physically go to the store on Saturday the 27th. I speak with the manager, who tells me that banks place the holds not the store. I again say that the issue is this is not a hold, as everyone keeps trying to tell me it is. My bank has confirmed that this is a charge that has cleared and posted to my account. She said she would need a couple hours to investigate and review the transactions for the day. I left my name, phone number and the last digits of the card used. I was not contacted. I think it is particularly unprofessional and also dangerous to blow unauthorized transactions or to at minimum investigate

    Customer Answer

    Date: 01/29/2024

    The attached shows the transaction for my gas purchase as well as the transaction for the $150

Petro Mart is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.