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Business Profile

Home Builders

Sands Property Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Sands Property Solutions to build a 24'x24' garage and pour a concrete pad in front of the garage on 10/19/2021. They started on 3/8/2022 and have not finished all the completions. I've tried calling and texting but nothing has been done, I sent them a certified letter on 2/6/2023 stating that I want everything finished by 2/24/2023. No one has responded. The truss is split, garage door was subcontracted out because the 2 worker that came out to install the door came and went without tell me and another company came that day and told me he was here to install the garage door. Sliding around the garage has not been installed. Dead bolt doesn't work. Back fill dirt has not been added. Garge floor is so badly finished they are to epoxy the floor but then told me they have to wait till spring. I asked for a letter stating the epoxy will be done on spring of 2023 but nothing had been given to me. Over and over they come up with excuses why things can't be done and so many untruths were to me. They have my money and are not willing to do the job they were hired for. I had be very patience with them but they only seem to want the money and not do a good job.

    Business Response

    Date: 03/15/2023

    The Epoxy flooring was not in the original contract, the siding is finished, the one over head door and top two panels were damaged, and the dead bolt was working fine when we left.  The project is awaiting on the punch list items and the damaged doors.  No one has  abandoned the project.  Also, the customer did not come outside for the meeting with the city official.  

Sands Property Solutions is NOT a BBB Accredited Business.

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