Reviews

Review Details

• Review fromEthan T

  Date: 01/17/2025

  1 star
  Worked for this company for around a year they overcharge their customers for parts they are terrible at explaining issues to employees and fired me without reason this company needs to get their priorities in order.

• Review fromAlexis J

  Date: 09/25/2024

  1 star
  Bought my car less then a month ago and it came with warranty. After a few weeks the transmission started acting strange and took it in. They called to tell me it needed a new transmission and would contact the warranty company to verify coverage. It's been 7 days, yes, 7 days and many unreturned phone calls and I still have no answer. I have not received one call from this dealership (after the initial call) , the communication has been one way... me calling and getting NO call back. Absolutely do not care one bit about you after you buy the car! The managers won't even call you back!?!? The warranty should cover all major repairs and the getting the answer about coverages should be less then a day but they simply don't care! I am so confused how the benefit from stringing you along, what is the point.

• Review fromDouglass P

  Date: 08/07/2024

  1 star
  Frank Leta Honda houses a side business called SELL MY CAR STL at their location ********************************************* Bait and switch!!! Avoid, Avoid!!! The lure you in by promising you the moon, and soon as you get there they chop their price down to nothing and then have the audacity to blame you for it. $11,800 was my online offer and ****** their sales guy said nah its going to be below $10,000 shades sales tacts, unfriendly staff that try to bully you into taking a ridiculously lower price. Dont try to defend yourself to ****** he will just say bye and walk away, and why not he doesnt care about customers why should he. We are all just dollar signs to him. S**** Sell My Car STL ITS A SCAM!!!!

• Review fromDementrious W

  Date: 06/12/2024

  1 star
  Brought a f150 from them catalytic converter **** out. After 38 days took it back and was told to pay of the cost to fix it. Paid and it went back out the other side. And this time it was free . Keep getting the run around about getting my money back. ***** is fine now but they knee about the catalytic converter was going out both of them. Don't trust buying a car or truck used.

• Review fromChicas S

  Date: 03/04/2024

  1 star
  I just purchased a vehicle 12-28-23 used certified pre owned Frank Leta Honda vehicle, pulled off lot after purchase check engine light come on contacted salesman put in ticket to get fixed day later brought vehicle back they kept for 6 days or little longer. Two weeks later something burning contacted service made appt ice storm it was rescheduled, long behold as they say excessive amount of oil is leaking due to corrosion 2000 bill! 2 months 3600 miles. *** Im stuck with a lemon. I havent been able to drive it at all 4 days now. I have called left messages no return call from service, sales managers. This has been an awful experience from one of the largest Honda dealerships. I should have read the reviews before I went to this dealership.

• Review fromChana T

  Date: 02/16/2023

  1 star
  I went online and picked a 2018 Gray Malibu and Frank **** called me about it. We were told we were approved. When we went into the dealership, they showed us a 2020 ********* Malibu. They said this was the one we were approved for. They would not let us test drive any other vehicles. We told them we did not want a payment over $400. They hid a lot of the paperwork and were deceptive. Our interest rate was 18% and they put us on a loan for 6 years instead of 5. On our way home, the engine light came on. We went there about it the next day and they started to try to get us to pay for the repairs out of pocket and said our warranty does not kick in until 90 days. We also found out that there is damage to the quarter panel. There was nothing in the car fax about this. They have been very unprofessional the entire time and they had deceptive business practices. They baited ** to put a down payment even though we didn't want to. They did not follow the truth and lending act or the fair credit reporting act. They also did a bait and switch and were overall unprofessional.

• Review fromAllen B

  Date: 08/18/2022

  1 star
  I had sounds that my Honda was making. I took it to them. They said it was a motor mount. I stayed with the car as it was being repaired, 3 hours. Then they had me come back because they said they got the wrong part and it had to be taken off. I went back for that to be put on, and was there about 1.5 hours. I got the car back it started vibrating, making a rumbling sound and surging. They checked it out. They said that this was a normal thing for a motor mount to do after replacement. They said there was something else loose which they tightened. But it didn't fix the problem. They wanted to charge me again but I didn't take it back to them.
  

  Frank Leta Honda

  Date: 08/22/2022

  ******** we are sorry to hear you are not satisfied with our service department. Our service manager has left a message with the number associated on your repair order. Please contact him so he may discuss how to make things right with you.

• Review fromMickey Z

  Date: 08/15/2022

  1 star
  They sold me a used car with shocks that are bad and said
  they are not responsible even after they did a 135 point inspection on
  it before putting it up for sale. They said it would cost 2000.00 to
  replace them.I will never buy another car from any Frank leta car
  dealership again
  

  Frank Leta Honda

  Date: 08/24/2022

  We are sorry to hear you are not satisfied with the vehicle you purchased. Our service manager would like to inspect the vehicle's shocks and determine the appropriate course of action.