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Business Profile

Patios and Decks

RainTight Decks
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2024, I hired Raintight to install under decking. On August ******* Raintight started the installation. On August ******* Raintight completed the installation. I arrived home that evening to confirm that the installation was not completed. I contacted **** the project manager and ***** ******* to address the issues. ***** state that that wasn't part of the agreement in which it was. Then charged me an additional $350.00 stating that the supplier had a price increase, which is the same dollar amount Raintight is charging me additional for two fan blocks that ***** was told at the time of bidding that my electrician will be installing electric for two ceiling fans. **** stated that if it was part of the agreement, it would have cost more, I explain to **** everything I am speaking with you about that was part of the bidding price was told to ***** at that time. **** then stated, I cannot speak on that because I was not there, I replied you are correct. I then told **** and ***** that until these issues are taken care of, I will not pay the remaining balance of $4300.00. Now when I call their office, **** cell and text and ***** cell and text they ignore my calls. 1.Finish the lower back side of the steps 2.Finish the beams 3.Clean the patio of debris left by their worker (COMPLETED)4.Screw back down the facial board they removed (COMPLETED)5. Clean the excessive oil spots from their vehicles in front of my home and the neighbor across the street home that **** stated was water spots.

    Business Response

    Date: 10/08/2024

    We resolved the issues with the consumer and have been paid in full.

RainTight Decks is BBB Accredited.

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