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Business Profile

Pipes and Smokers Articles

SMOKEA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pipes and Smokers Articles.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was going to place an order.Shipping was expinsive.Saw free shipping on orders over 50.Was charged for priorityshipping without selecting for that option. Tried to contact did not get response could not log in to cancel order.

    Business Response

    Date: 04/10/2025

    We have responded to this support ticket within 1 business day of the customer reaching out to us. Customer did qualify for free shipping but did not select that option at checkout. Instead, Local Delivery was chosen. As Local Delivery is scheduled for same or next business day, the order had already been successfully delivered by the time the customer reached out and therefore the order can no longer be cancelled. If the customer would like to return their items for a refund they may do so at smokea.com/returns.

    Customer Answer

    Date: 04/14/2025

    Complaint: 23182352

    I have reviewed the business' response and am rejecting it because:
    That was not my order there were no large size cigartte included. Plus i tried to cancel my order imiesiatly after placeing. Website made me log in or create user name but couldnt create password to login and change my order but the company never sent an email for forgotton pasword or to sign in even though the bbb response email came through within 2 hours of my order being placed. My package arrived before i ever even got a confrermation email. And still havent gotten a recipt from original order. I only had large in cart then added extra small sizes to fill price to above 50 for free shipping.


    Sincerely,

    ***** *******

    Business Response

    Date: 04/15/2025

    Customer was unable to cancel because they chose Local Delivery. When this is chosen a delivery driver is immediately assigned and the package is delivered within one business day. In this case, it was delivered just hours after the order was placed as the customer stated. Therefore, by the time his support ticket had been received, the order was already successfully delivered. We are unable to cancel orders after they have already been fulfilled as stated in our policy. As previously stated, if the customer would like to return their items for a refund, they may do so at smokea.com/returns.

SMOKEA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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