Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *** ********* on February 10, 2017 I moved into the proeprty ********************************************. The second day of my tenancy there was a backup which I informed the property management ********************************************** A plumber came and referenced there was no front yard accessory to unclog the back up and had to use the main pipe in the basement. He also had a camera that stated the basement lateral was broken. Rainbow Properties aka Top Property Management LLC did not disclose this information and I experienced continuous back*** over the next six years. I informed *** whose findings on their end were clear. The property management Rainbow Properties aka Top Property Management did not fix the broken basement lateral until summer 2024 which caused me financial hardship as I had a wash and fold service and could not deliver on the orders due to continuous back **** As of 2/03/2025 I have moved and ****************** is suing for rent in an uninhabited dwelling due to the sewer backup. They are now repairing the front yard broken lateral as of 03/06/2025 According to Missouri law the unit ****************** was unfit for rent due to the broken sewer system as it was unsanitary to live in due to continuous back*** resulting in health hazards to myself and my family as well as financial hardship. We could not live comfortably or with peace as they did not disclose the broken sewer lateral. Rainbow Properties/Top Prperty Management also collected money from the *************************** in ************** and the ***** Rental Assistance Programs while the back*** were occuring, they offered no help during the back *** and it would take three weeks for them to send a plumber. The owner **** **** stated it was "unfair" for me to owe rent when he has bills to pay, and did nothing when the back *** caused me and my family hardship from not being able to live in a clean safe dwelling unit.Ref:Rsmo ******* Warranty of Habitability (Common Law)

  Business Response

  Date: 03/12/2025

  While we are very sorry the tenant feels this way we have a process we have to follow.  Once the tenant notified us as well as the tech advising us of the broken lateral we then have to get approval from the owner for any major repairs like a broken lateral.  Not just that the owner has to go through the city/county to file for a permit for them to come out and fix the problem.  This is a problem that is or can be very pricy.  With that being said this is all stemming from the fact that the tenant also owed a substantial amount of money for rent and utilities.  We as the landlord can only do so much.  We have to get approval for almost everything from the owner of the properties.  As far as it taking "3 weeks" we are a small company and we have over *********************************************************************************************** a timely manner.  With all of this being said the tenant fails to understand that their monthly rent goes to pay for house payment, insurance, any fees, maintenance etc. so the owner of this property can only do so much with what they are receiving in return (rent).  The owner and landlord of this property did everything they could to satisfy this tenant to the best of their abilities.

  Customer Answer

  Date: 03/12/2025

  Thanks for the response however, the property management t failed to notify me of the broken Lateral in the basement. The property management did not disclose they k ew the  roken Lateral was the cause of the back *** my family and I experienced. In a seven year time period different plumbers continued to show up to take care of the back up A plumber with a camera told me he informed them that the Lateral was broken this occurred years before they fixed the broken Lateral. The property management RaInbow Properties/Top Properties has not disclosed to me the damage of the broken Lateral and when they were going to fix it. I ran a wash and fold service and suffered financial hardship as I could not wash clothes due to the continuous back *** that took weeks for them to resolve. Rain ow Properties/Top Property Management were deceptive by not disclosing the issue of the broken Lateral causing the dwelling to be uninhabitable due to continuous back ***. In ******** a property is deemed uninhabitable when there are continuous back *** from a broken basement Lateral and front yard Lateral. The property management was required to tell the **** t of the situation  so they could find habitable dwelling. Rainbow Properties/Top Properties never told me of the seriousness of the broken Lateral in the basement . ****************** continued to collect rent k owing the unit was inhabitants and that put me and my family in ***** way as it is unsafe to dwell in a unit with raw sewage sitting for weeks at a time knowing that this could occur at any time and the back *** did occur consistently for seven years the duration of my tenancy. The response just confirms there k owledge of the situation and they used me to pay for the broken Lateral in the basement instead of pro iding safety in one of the 300 properties they own until they could get the  broken basement and front yard Lateral fixed or let me out of the lease as it is unenforceable due to their negligence of informing me as soon as they knew about the broken basement and front yard lateral.