Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave $1500.00 down payment on a 2021 ***** Colorado and the financing fell through, so I wish to recover my $1500.00.

  

  Business Response

  Date: 07/09/2024

  My name is *** and I am the Sales Manager here at GMT Auto Sales West. ************** attempted to purchase a 2021 Chevrolet Colorado from us on 5/11/2024. ************** gave us a fake Chapter 13 Bankruptcy letter stating he could make this purchase which was not the case. We asked ************** to return our vehicle and he would not come in. He had it dropped off by AAA Towing on 5/30/2024 with an added ***** miles. ************** signed a conditional delivery agreement which states we may charge $50 a day or $1.00 per mile if the deal is rescinded (which I have attached). We may also charge a re-detail fee which would put ************** at $2042. We kept Mr. ******** down payment to cover the cost of this and technically there is more to be owed to us which we are not charging him. If you have any questions, please feel free to reach out.

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to look at a truck and got some paperwork for the truck. They said we were signing papers to see what we would be approved for. The final transaction was contingent on another vehicle selling. We did not sign any final paperwork. Roughly a month later I got a bill in the mail for a truck payment on a loan that I never signed paperwork on and didn't even know I got the truck until I called ******* GMT Auto Sales West and asked about the bill I had received. The worker said "Yeah are you gonna come get your truck it's been sitting here for almost a month. And I was like I don't have the money I never sold the other vehicle and he was like well the bank already paid us so you have to come pick it up and he told me to meet him outside to hand me the keys because I didnt have 4k for a down payment and he didnt want anyone to find out I didnt pay the down payment but I have no paperwork or anything for the truck but anyways I picked the truck up and had it for a couple months. The check engine light turned on so i took it in to ******* GMT Auto Sales West and they told me it needed a new motor and they weren't honoring their warranty on it. They wanted me to pay over $11,000 for a brand new motor for a truck that I was tricked into paying for after not signing paperwork and not putting any money down now I'm stuck with a truck that I didn't know I bought that's blown up and blaming me and they definitely signed my name on the paperwork because how do you not call a customer about a vehicle if they just bought it from you like I had to find out by a bill in the mail I was prayed on!

  

  Business Response

  Date: 05/07/2024

  My name is *** and I am the Sales Manager here at GMT Auto Sales West. ****************** purchased a vehicle on March 25, 2023. ****************** failed to mention that he drove the vehicle for 5 months, put ****** miles on the vehicle without getting it serviced. He brought it to service it and the vehicle was 3 quarts low on oil and there was metal in the oil, this is due to negligence on ****************** part. It is now over a year since purchasing the vehicle and says this is our fault. I'm confused as to why he would think that. If you have any questions, please contact me. 

  Customer Answer

  Date: 05/30/2024

  I did get my oil changed I just couldnt find it and they were going to charge me storage fees so I just picked the truck up and parked it I found my stuff and would like this matter resolved!!.

• Initial Complaint

  Date:08/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 7/19/2023 bought a car from gmt auto sales west(travers gmt auto sales west). put my money down 3000.00 and said i was approved. I asked about title and was told to give them a couple weeks and it would be ready. it had been it has been five weeks and no title. when i call they say they are working in it and i will get in two days its been two weeks no title. my daughter has called said give then two day and they will over night it its been five days no title. when i bought this car they new i was buying to take my wife back and fourth to doctors. now i have no car to drive and out 3000.00 dollars. that i can use to get a different car that i can get title too so that i can take my wife to doctor appointments. the dealership is now ignoring my calls.

  

  Business Response

  Date: 09/11/2023

  My name is *** and I am the sales manager here at GMT Auto Sales West. Mr. *********’s title was sent vie FedEx and shows delivered. If you have any questions, please call me at ###-###-####. 

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a lemon. I I bought a 2019 Ford F1 50 for $45,200 on 7/15/23. I took it back to them on 7/22/23. I still haven't gotten my truck back for repairs. I had a kick in the motor, lower end clatter in the motor, and a U joint. They called me a week ago and said they were putting the transmission back in. I don't know why they had the transmission out, when the issue was all in the motor. I tried to give the truck back when I took it in. I was told I was pretty much screwed and had already signed the paperwork. I've been trying to contact them all day but it goes to voicemail. No one has gotten back to me. I haven't even made a payment on the vehicle yet.

  

  Business Response

  Date: 08/09/2023

  My name is *** and I am the Sales manager here at GMT Auto Sales West. Mr. ***** is back in his vehicle there was some miscommunication on our part. We had a tech filling in at the service desk while the manager was out and he misunderstood which F150 was Mr. *****'s. If you have any further questions, please call me at ###-###-####. 

• Initial Complaint

  Date:07/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A CAR FROM THEM, DUE TO ME LIVING IN ILLINOISE THEY HAD TO SEND IN M REGISTRATION INFO. THEY FAILED TO DO THAT AND SEND IN MY PAY OFF FOR MY TRADE IN. I DRIVEN MORE THAN 3O DAYS ON MY TEMPS. I HAVE REQUESTED TO GET ANOTHER TEMP BUT WOULD NOT PROVIDE ME WITH IT. I WAS DRIVING ON EXPIRED PLATES BECAUSE THEY FAIL TO MENTION THAT I NEED TO SHOW PROOF OF RESIDENCE SINCE I JUST MOVED TO ILL WHICH PROLONG MY PLATES. AND MY PAY OFF IS MORE BECAUSE, THEY DIDNT SEND IN MY PAYOFF. I ASKED TO BE COMPENSATED FOR THE ISSUES WHICH THEY REFUSED TO EVEN CONSIDER.

  

  Business Response

  Date: 07/25/2023

  My name is *** and I am the Sales Manager here at GMT Auto Sales West. We apologize that Ms. ***** feel this way, but unfortunately we had made multiple attempts at trying to get ahold of Ms. *****, but she never returned our calls. The state of Illinois requires proof of residence to be sent in and we had to wait for Ms. ***** to call us back. The paperwork didn't just sit on a desk the paperwork was sent out.  As for the payoff the bank refused to give us any information on this deal and again...we needed Ms. ***** to call the bank to release the information. We did get all information needed and should be taken care of. If you have any questions, please call me at ###-###-####. 

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They owe me for gap coverage. $354.76. They keep saying that they need to get it from the gap coverage company, but tht company has informed me that they have already paid them

  

  Business Response

  Date: 10/06/2022

  My name is *** and I am the ***** ******* at GMT Auto West. I am positive this complaint has been resolved. If you have any questions, please call me at 636-542-6480.