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Business Profile

Towing Company

Sherman Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Sherman Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sherman Towing has 2 locations, listed below.

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    • Sherman Towing

      1650 Kemmar Ct O Fallon, MO 63366-1300

    • Sherman Towing

      203 S Main St O Fallon, MO 63366-2804

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never really do reviews on businesses, but after doing business with this company, I was still left with a dead battery because the driver did not let me know that I needed to keep the car running for 15 minutes. They made it seem like this was common sense, but I don’t know anything about cars and I had never had a jump before. I called them back literally minutes after and they told me that they could not help me and that I would have to pay for the service again. Thankfully I called another local business and told them the situation and they came and gave me a jump for free. But this company did not apologize for not giving complete information and did not care.

      Business Response

      Date: 12/22/2022

      Customer received the jump start and it was a successful service.  Customer called 20 min after service was completed and said she turned the car off and now it wont restart and wanted us to return for free to jump start again.  It was explained at that time, that I could send another truck but she would be charged again for the service and she did not want to do that.

      Customer Answer

      Date: 12/22/2022

      Complaint: ********

      I am rejecting this response because:

      It was not 20 minutes after the service, it was literally a few minutes like I stated, the driver had just pulled off. I already stated that the “business owner “ advised I would have to pay for the service again. Maybe make sure your employees tell consumers what needs to be done to ensure the service is complete and this could have all been avoided. Even an apology would have sufficed but I have still yet to receive that either. 

    Sherman Towing is NOT a BBB Accredited Business.

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