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Business Profile

Tree Services

Hansen's Tree Service
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a wind storm that put down half of my tree. I hired ****** on 3/21/2024 to cut to prune off damaged branches. I could not afford to have the whole tree removed. I wanted the branches cut but to leave the trunk. He did not complete pruning the branches I wanted removed. He did not cut the branches back completely. I made him a drawing of what he I wanted him to do.

    Business Response

    Date: 05/08/2024

    We appreciate the opportunity to address ************************** concerns regarding the recent tree pruning job conducted by our team. Our arborist meticulously reviewed the scope of work with ********************** on multiple occasions, emphasizing that the objective was to trim and prune the tree according to ANSI standards. We prioritize tree health and safety, adhering to industry best practices.


    The agreed-upon scope of work was clearly outlined in the signed contract, accompanied by visual references depicting the estimated removal of material from the tree (see attached original scope). Despite completing the job as specified, ********************** expressed dissatisfaction and requested further limb removal beyond the original agreement. In an effort to accommodate his preferences, our arborist instructed the crew to exceed the initial scope, but ********************** remained unsatisfied.


    It has become evident that ************************** expectations diverged significantly from the agreed-upon scope, as he sought extensive limb removal inconsistent with proper tree care practices. Such actions would compromise the tree's health and safety, contravening our ethical standards. Regrettably, we cannot comply with requests that compromise the integrity of the tree.
    Having fulfilled our contractual obligations in accordance with industry standards, we consider the matter resolved.

    Customer Answer

    Date: 05/15/2024

    Complaint: 21625991

    I am rejecting this response because: They did not do what we agreed on. 



    Sincerely,

    ***************************

    Customer Answer

    Date: 05/15/2024

    i would like to be contacted by the business. I am best reached after 3pm.

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