We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Veterinarian

UrgentVet O'Fallon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/8/025 I took my dog to the Urgent Vet on an emergency basis. I was told upon arrival that the bill would be $129. When there they looked at her, and said they would write up an estimate for treatment. While waiting the Vet put 2 small pieces of gauze and wrapped it in a purple stretch bandage. The nurse came back in and said the dog needed stitches and sedation and antibiotics and pain medication that would cost $1000. I told her I could not afford that and that we would take her to our vet on Monday when they opened up. When they ran my credit card they took $231.26, gave us no medication or antibiotics or pain meds. She left in worse pain and still gushing blood as she was when we took her in. I took her to my vet, *********************** and the vet told me that it was inhumane that they did not give her antibiotics or pain medication as the infection could have been avoided if they had given it to me. He also said at the very least pain meds should have been given. Upon examination, it was determined that she did not need surgery or stitches but rather glue and a bandage. *********************** told me that the amount charge was drastically exaggerated by Urgent Vet and they did not treat her as she should have been treated. I was told that Urgent Vet would email me a bill and have not received anything from them.

    Business Response

    Date: 06/21/2025

    Good evening,

    I am a Regional Practice Manager overseeing this location. I have advised our medical director of this case and it is under review with our medical team. These reviews can take 21 days for review and response. 

    Thank You 

    Customer Answer

    Date: 06/23/2025

    I do not want this case closed out, I would like to wait for their response. I feel that I am in the right and should be reimbursed as the quality of care For which I thought I was paying forwas not given to my pet, Which I outlined in the original complaint

UrgentVet O'Fallon is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.