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Business Profile

Apartments

Bramblett Hills Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 6th, 2025, I first requested my $400 security deposit when I returned my keys and remote for the garage to the apartment complex. The two managers performed a walkthrough of my apartment to ensure that it was clean and there weren&#**;t any damages. One of two managers I returned my keys and garage remote to informed me that it would take up to two weeks for my security deposit to be issued. Two weeks later, I contacted the complex and spoke with Ms. ******* the other manager, to ask about the status of the check. She informed me that according to my rental agreement the security deposit could take up 30 days from the time I leave the apartment. Since May 1st, I contacted the complex every day to ask about the status of my security deposit. On May 9th, the complex informed me that the check may have gotten lost in the mail and will have to reissue another check. I feel like this had not been addressed seriously to ensure that I promptly received the check. I have the rental agreement just in case I would need to show proof for my complaint.

    Business Response

    Date: 05/20/2025

    Dear Mr. ************** you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration you may have experienced regarding the refund of your security deposit.
    After reviewing the details of your complaint, we have investigated the status of your refund.According to our records, the security deposit refund of ****** was processed on 4/17/2025 and sent to *************** However, it appears that the funds may not have reached the intended destination.
    To promptly resolve the issue, a new refund in the amount of $400 was expedited and mailed on 5/16/2025 via check and received in the ************** on 5/19/2025. A member of our team did reach out to you to let you know the refund was in the office.
    In regards to the security deposit being mailed, in the lease it does state that the security deposit will be mailed to the forwarding address within the legal required period.
    If you have any further concerns, please dont hesitate to contact us directly at ************. We are committed to ensuring this matter is fully resolved to your satisfaction.

Bramblett Hills Apartments is NOT a BBB Accredited Business.

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