Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a home health care agency for my parents On 7/14/23 (at $475. per day) and they did not provide proper care.When I spoke with the Director of Operations she twisted everything I said and what went on.I asked for the services to be terminated as of 7/20/2023 and received no confirmation or responce.They have all the bank information and are on auto pay.Charge to be $475. per day I received this email *********************** dianatuckerprivatehomecare.com Jul 21, 2023, 1:11PM (1 day ago) to me Hello ***, I wanted to personally reach out to you and apologize for how my staff handled themself while providing care for your parents. I left a message for you but also wanted to share my personal cell phone - ************. Please call me any time. I was told what happened and needless to say, that was not how we would ever want to conduct business. My office staff is processing your refund. Thank you kindly for reaching out as I take this incident as an opportunity to learn from and never make the same mistakes again. I will wait to hear from you. Respectfully, *********************** President ************************** Ste. ********************************** Office: ********************* Cell: ************ On July 21 2023 I received an email stating office staff is processing your refund. On July 24 2023 they tried the autopay to charge me But,were not successful because I went to the bank and put a stop on payment on July 21 2023 On July 31st 2023 Private Home Care VLLGSNRCR withdrew $4966.39 from the account

  Customer Answer

  Date: 08/11/2023

  I had a message on my answering machine last night from *************************** stating that they had in writing from 2 caregivers that they were approached by me to work privately without the agencys involvement and they were going to charge me $15,000.00 for soliciting caregivers.And that They moved forward with the payment because the caregivers were there and I was invoiced and billed. I was never invoiced or billed.And I did not solicit any of them as they were incompetent and that was the issue to begin with.

  

  Business Response

  Date: 08/15/2023

  We have spoken with the client to reconcile the issue, issued a refund, and have reached a mutually agreeable resolution.

  Customer Answer

  Date: 08/16/2023

  Once the total is deposited in the bank account I will update.Until then I am still unsatisfied

  Customer Answer

  Date: 08/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 08/19/2023

  After no response from *********************** or ***************************,********************* took matters into his hands and rectified the issue Thank you!