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Business Profile

Gunsmiths

Pistols Plus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Vortex Crossfire red dot sight and the red dot kept losing its zero. The purchase was made 12/12/22. I decided to return it as I did not want the defective equipment anymore. I lost my receipt but was able to prove I had made the purchase there on that date. They refused to provide proper customer service and should have done the right thing. I am now stuck with a $200+ item that is useless to me. It’s unfortunate but you have lost my business and I will not refer you to anyone. It’s really sad the quality of customer service has dropped so much.

    Business Response

    Date: 01/25/2023

    When you brought in the defective red dot, you were told you could call the company and they would send you a brand new one. That is what you get when you have had, and used the item for almost 2 months, with no receipt.  We did exactly as any company would do in the same circumstances. You can't expect to use a red dot scope for almost 2 months, and then just get your money back for it. If you had brought it back unused, we would have refunded your money.  There is no company anywhere that would have refunded your money. 

    Thank you

    *** ****

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