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Business Profile

Hotels

Ozark Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ozark Inn and suites has lied to me for three months. they have told me they will refund my $50 incidental./deposit to my credit card, and still have never done it. I have called numerous times and also went into the business face-to-face 2 different times and showed them my credit card statements proving to them Ive never received the refund. The last time I went into the business with my credit card statement, the manager/ owner took my card and supposedly put the $50 back on. It showed pending for a day and then it disappeared off my account. It never went past the pending process. They are scammers.

    Business Response

    Date: 01/08/2025

    This customer has been refunded $150.00 to the card that she gave to the front desk.

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed at H33333230**3736303238H inns and suites on 4/26/24and was supposed to be charged $101.00 but instead they charged me $160.00 said i would get money back but its been 3 weeks and i still don&#**;t have it- i had dirty towels and cigarette ***** in my sheets when i stayed ther.e

  • Initial Complaint

    Date:05/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have stayed at this hotel three times in the last six months each time they charged me a $50 security deposit on top of the room rate that they said was refunded upon check out. I have yet to receive the $50 deposit from any of these three stays. My most recent stay was on May 3 for one night and after I didnt receive a refund for the $50 security deposit I investigated the other three stays and found that I never received my $50 security deposit refund. I have contacted the hotel multiple times and left messages and complaints and phone numbers and still nobody has called me back. Dates are 9/21/23 $121.10, 3/29/24 $127.92, 5/3/24 $135.95. This is fraud.

    Business Response

    Date: 06/06/2024

    We refunded the consumer

    Customer Answer

    Date: 06/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Just hope in the future I dont have to ask multiple times to get my deposit refunded.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/21/2023 I stayed in a room less than a full night. The comparable rates was $60.00 The person who checked me in was new and I did not pay attention until the next day and I noticed I was charged a total of $215.54. I complained to the housekeeper who called the owner. He was out of town and he would refund a $50.00 deposit and he would call once he was back in town. He never called. I have called repeatedly and I just went in just now they wanted the dates, driver&#**;s license, and my card. I was told that they could not look it up without my card. I told him that I never received my deposit and he told me that I could just call the police. I would like my half of my money back.

  • Initial Complaint

    Date:07/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved 2 rooms on June 24th 2023. total Cost $850.60 Unfortunately we had to cance on June 26 due to a death in our family. We were charged over $270.36 to cancel our reservation which was 4 days in advance we was told we would receive our remaining over $580.24 within 5 business days. After pointless calls with different hotel staff still no refund has been received. Within. The last 3 weeks I have called a million of times and get sent to voice mail. I have no idea how to contact the owner of this facility. Just want our refund back! It's a lot of money. this place is the most unprofessional establishment I have even seen. Thanks for listening to my complaint.

Ozark Inn & Suites is NOT a BBB Accredited Business.

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