Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2016 GMC Yukon with approx ****** miles on aprox.4/21/22 extended warranty was purchased. There have been multiple problems with the car. One main problem was the lifters /keep going out. Ozark Chevrolet has replace some or all four times. They keep saying they get bad parts. The Last time they were replaced was 12/24. The warranty is now up and the car is again doing the same thing it always did. So I took it to another *** dealer they said the third time the whole motor was needed to be replace, due to a camshaft also going bad, it will damage the cylinder walls and make the spark plugs foul out.(i guess that's why the new plugs i just bought are now no good) So at this point i need a new motor for$14000 which i do not have. Also the third time it broke down i requested a new motor, Ozark said they have to do what warranty says to do, and that i need to trust process. Called and spoke with Ozark they pretty much said "sorry" nothing we can do. We have tried to with Ozark to trade it in but they want us to go ***** thousand upside down on next vehicle, which puts it way out of budget. Not really sure what can be done but at this point i dont have a car but i do have a payment for the next two years. The car has had ongoing issues since we bought it. from day one. After the fourth time of fixing it, we had to take it back because it wasn't running they said because the spark plug was loose and needed new ones. they even charged us for those. shouldn't they have put new ones on when they put all new parts on anyway? but it was paid ....cause we had to. Oh and i did asked for them to buy it back they said no several times

  Customer Answer

  Date: 05/13/2025

  The vehicle was taken to another *** certified tech this is what they said needs done to fix vehicle .. they asked to remain confidential thankyou 

  Customer Answer

  Date: 06/09/2025

  A coworker of ours went to Ozark Chevrolet to get some work done on his vehicle. He told **** about his apprehension to do the work there due to what had happened under out warranty. **** told him I needed to call so he could make it right. I called and he was not there, I left a message for him to call me, I also left message saying they never responded to the bbb complaint. He/ **** nor Ozark Chevrolet has returned my call. 

   

  

  Business Response

  Date: 06/10/2025

  The customer is correct that they bought a vehicle from us on 4-22-2022 and purchased an extended warranty. However, there are many details that have been left out of her story/timeline over the last 3 years and almost ****** miles that the customer has owned and driven the vehicle.  As I previously stated they bought the vehicle on 4-22-2022 with ******* miles. They brought the vehicle back on 4-25-22 with ******* miles stating that the front view camera had stopped working and we diagnosed the camera as the failure which was not covered under the customers extended warranty, but we stood behind the vehicle and replaced the camera at no charge to the customer. The next time that they brought the vehicle in was on 6-21-2022 with ******* miles stating that there was a "ticking noise coming from the vehicle" We diagnosed that as the #2-cylinder lifter to have failed. We replaced all of the lifters on that side of the motor and the extended warranty paid for the repairs and there was no charge to the customer. Then on 10-18-2022 with ******* miles the customer brought the vehicle back in with a concern that the transmission was not shifting correctly and there was a ticking noise coming from the engine again. We were unable to verify the transmission concern and needed to let the vehicle sit to cool down to verify the ticking noise and the customer could not leave it and took the vehicle to bring back at a later date which they did not do. The next time the vehicle came in was on 11-15-2022 with ******* miles on it with the concerns of the check engine light being on, the vehicle switching into 4x4 on its own, the radio screen not responding to the touch and the *** not working. The check engine light was on due to a faulty transmission wiring harness that was covered by G.M. under an extended special coverage at no charge to the customer. The 4x4 issue was due to the 4x4 switch failing, the touch screen was due to a faulty radio screen and the *** not working due to a bad antenna. All 3 repairs were covered under the customer's extended warranty at no charge to the customer. The next visit was on 12-5-2022 with ******* miles. The customer's concern was that the coolant temp gauge was not reading correctly, the voltage gauge was overcharging, the vehicle needed to be jump started and the service trailer brake message was on.  The coolant temp gauge was due to a bad thermostat and the voltage gauge, jump starting and service trailer brake were due to a faulty fuse block, all of which was covered under the customer's extended warranty at no charge to them. The next visit was on 12-13-2022 with ******* miles in which they identified that the radio was still unresponsive at times, and we needed to perform a software update that we should have done when we installed the radio screen and we did not. Obviously, we updated the radio at no charge to the customer. Also, they stated that when the vehicle was in park that the rear hatch door lock will cycle and eventually kill the battery. We found debris in the latch causing the issue and cleaned it out at no charge to the customer. The next visit was not until 7-20-2023 with ******* miles in which they had the check engine light on which we diagnosed as a failed lifter on the #4 cylinder which was replaced when we did the initial lifter repair on 6-21-2022 with ******* miles on it which meant that it was covered by G.M. under the manufacture parts warranty at no charge to the customer. They also stated that there were electronic codes coming up on the dash and there was a clunk in the front end when going over bumps. The messages were caused by a faulty ignition coil and the clunk from the left upper control arm being worn out, both were covered under the extended warranty at no charge to the customer. The next visit was on 3-14-2024 with ******* miles. They stated that the chrome on the wheels was coming loose, the passenger rear tire had a nail in it, the vehicle was running rough, there was a strong smell of coolant, and they requested a quote to replace both rear tires due to normal wear. The wheels were not covered under any warranty, the tire was unable to be repaired due to the location of the nail, we could not duplicate the running rough, the coolant smell was due to the radiator leaking which was not covered under any warranty and we provided a quote for the tires as requested. The customer declined all repairs, and they were not charged anything. The next visit was on 9-12-2024 with ******* miles on the vehicle in which they stated that the vehicle would not start. We diagnosed the starter to be the failure, and it was not covered under the warranty, we quoted them to replace the starter, and they declined. We charged them nothing and they took the vehicle. The next visit was on 12-17-2024 with ******* miles and the check engine light was on, and the #4 lifter had again failed and caused damage to the camshaft. The repair was not covered under any warranty as G.M. does not cover subsiquential damage under their parts warranty so we replaced the lifters, camshaft and all related components at no charge to the customer. The last visit to ********************** Chev took place on 1-7-2025 with ******* miles in which the check engine light was on due to a missfire caused by the spark plugs and wires due to normal wear and tear and we only charged them $239.60 for the parts, and we covered the labor. That was the last time we saw the vehicle and they have taken it to ******** GMC due to the oil level being low and apparently they were informed that there was a bad spark plug and " the engine needed to be replaced" we spoke to the service advisor at ******** and he informed us that it was just a little low on oil and there was a bad spark plug. He informed us that he never told the customer that it needed an engine. Not sure what to make of that but the customers' understanding is that we should have " replaced the motor on the 3rd visit due to the camshaft going bad and damaging the cylinder walls causing the spark plug to foul". That is just not how the internal components of a naturally aspirated engine work, there is not much more I can say about that.   Attached are all of the repair orders to verify the above stated timeline.  As of today, the customer's extended warranty has paid out $11,035.01, ************** has covered $2,372.50, Ozark Chevrolet has paid $6,688.13 and the customer has paid $239.60. I feel that we have gone over and above in an attempt to take care of this customer and have done everything correctly in regard to repairing their vehicle. Please let me know if we can help in any way. -**** ******

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2013 Chevrolet Equinox from this business, Ozark Chevrolet, on January 4, 2025 for an estimated cost of $9700 plus ************** During the test drive, it was noted that there was some kind of rattle in the rear of the vehicle. Dealership agreed to inspect and fix. (Not sure how it was caught in the point inspection before sale of the car) Due to a delay with the bank, we were unable to drive the car off the lot until Monday evening, January 6 2025. I dropped the Equinox off to the dealership on January 16th for them to inspect and find out what the rattle noise was coming from in the rear. Dealership called me on January 17th to let me know that the car needs replacement shocks, and they would get them ordered, taking 7-10 days for the parts to come in. The service tech told me the car was still good and safe to drive until the new shocks come in. I picked the car up the evening of January 17th. Monday morning, around 655am on January 20 2025, I was pulling into my works parking lot when the check engine light, traction control light and low oil light all illuminate on the dash with a warning stating low oil pressure-stop engine. I, immediately pull into a parking spot and turn the car off to try to prevent any damage. I hired a tow truck service to put the car up and take it to Ozark Chevrolet on the same morning of January 20th for them to inspect what is going on with this car. On January 21st, Ozark Chevrolet calls me and tells me that they "think" an air vent in the top of the engine froze over causing pressure to build up and blow a seal between the engine and the transmission making oil spray out everywhere underneath the car. They added 4 quarts of oil to the car and started it up when they discover the engine has a knocking sound and would need to be replaced. They called me and told me all of this and said I had two options; purcharse a new engine for $10,000 or purchase a used engine for $6,700. I dont have that kind of money.

  

  Business Response

  Date: 01/27/2025

  In regards to the above complaint. The customer is correct in the fact that they identified a rattle in the vehicle during the purchase and we agreed to replace the shocks at no cost to the customer. The issue is that when waiting for the shocks to arrive at the dealership the temperature dropped significantly outside and the *** system on the vehicle froze. When that happened the back pressure built up in the engine causing the rear main seal to leak oil. This is a common concern with these vehicles as we have 2 others here at the shop now for the exact same reason. Both of the other vehicles were also towed in but they still have 3+ quarts of oil in the engines. When this concern happens it allows the oil to drip out of the rear main seal but only when the engine is running. That being said the customer drove the vehicle until it ran completely out of oil causing internal engine damage. We actually had to ad 5 quarts of oil. When discussing the issue with the customer we gave them options as he stated however, we recommended to replace the engine with a used assembly but we offered to split the repair with the customer. I personally spoke to him and made the offer myself. I feel that $3,000 if an extremely fair offer considering the circumstances of the situation.

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.  The business and I have talked and I am truly thankful with our solution of me paying $1500 towards the repair so they can help me get my car back on the road. **** was amazing to talk to and work with to find a solution to help us all. 
   
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 GMC Terrain Denali from Ozark ***** on 7/21/22. I was told there was a clean car fax and there was nothing major ever wrong with the car. One week later my check engine light came on. On 8/8/22 I took my car to American Transmissions in ************** and was told they had just put a new transmission in the car a couple months prior. I reached out to Ozark ***** and was told a manager would call me and they never did. American Transmissions ended up replacing the Transmission for free. A few months later I was having a problem again. The transmission had rerouted itself. They had fixed it. Ive been having problems for it for a year now. Ive taken it to 4 different shops and no one can figure out whats wrong. I took it back to Ozark ***** and they are now telling me I need another transmission again. This is going to be the 4th transmission this car has had and no one can figure out why it keeps going through transmissions. I am over it.

  

  Business Response

  Date: 08/20/2024

  I'm sorry to hear this issue.  First off, the carfax is clean.  There are no accidents or blemishes in the history of this vehicle according to car fax.  I cannot speak to what American Transmission did or didn't do to this vehicle before we had it.  There would be no way for us to know.  We havent seen this vehicle come back to our dealership until very recently.  When it was brought back in recently, we diagnosed it as needing a transmission.  The customer has a extended warranty.  We have gotten approval from the warranty company to put a transmission in this vehicle and we have the parts here and are ready to fix it at no charge to the customer.  Again, we cannot speak to the parts or work that another transmission shop has done to this vehicle, we can only fix what we see as the problem.  We're waiting for the customer to tell us how they would like to proceed.

   

• Initial Complaint

  Date:03/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a vehicle online and I went on two cars.com well they have a vehicle posted which had the *** number and it had an insurance from the seller which was Ozark Chevrolet that there were no gimmicks no games. I contacted the dealership through the website and I called the dealership then all of a sudden their computers were down and they didn't know what I was talking about then after they contacted me and they realized I was at the same person that was calling they changed it to they have no control over what cars.com posts well I'm sure cars don't come works for them they're not just going to post it for for fun. So that tells me they are responsible for what they post and I just want the vehicle that was posted with the *** number for the price that was posted. No money was spent yet because they won't let me buy it for the price that they posted

  

  Business Response

  Date: 03/25/2024

  I'm sorry for any confusion.  Ozark Chevrolet prides itself on being straight-forward and transparent.  The vehicle in question is a 2024 Chevrolet Trailblazer.   The price of the vehicle is $28980.00.  When the customer saw the vehicle on cars.com she said she saw it advertised for $2980.00.  The person that priced the vehicle from our store clearly mis-typed the price and obviously forgot a digit.  We do not price our vehicles with a $27,000 discount.  Nor do we price our vehicles with any deceptive motives.  While we make every attempt to be perfect and never make a mistake when pricing our vehicles, we mis-typed this one and accept responsibility.  

  Customer Answer

  Date: 04/10/2024

  The fact is people do make mistakes and there are consequences for mistakes when made so what is the consequences they will receive. It was priced and shared on the Internet and then when I try to hold them to that they act like I'm an idiot and they would never post it for that price... But they did... And they initially tried lying and saying they werer responsible for what price was posted then on the response they sent to you they accept responsibility. Ok so what is it they are accepting. They aren't the holding to their words and they in fact did not accept responsibility. They should not be able to get off ***** free when I am being lied to and manipulated and ignored. They are still wrong and I'm not satisfied. They haven't even offered a used vehicle in that price range they posted or anything. I'm very unimpressed with their problem solving 

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Chevrolet Suburban in mid Nov. They really pressed buying the extended warranty, which I did. While traveling for the holiday we notice a noise coming from he front left axel which they apparently had replaced prior to the sell. I call to get it in the service ***** get an appointment for a few days later. Dec 26th While on the road for the holidays,I came out to a puddle of fuel under the vehicle. I call the warranty, they tell me to take it in to ******** Chevrolet in *****************, the fuel pump and fuel line corroded in half. Warranty won't cover corrosion, I call and go back and forth with Zeb which got me no where, I explained this didn't just happen overnight. Finally I speak with a general manager who agrees to cover $750 of the $2500 bill. It took them roughly 2 weeks to fix and I took it back to Ozark to adress the other issues. They had the car for roughly 2 more weeks and couldn't duplicate the sound. At this point I am out of town for work, I flew home and picked up the vehicle and drove 12 hours back to ****************, the car still making the noise in the front end. I park the car for a few days and then get in to go to the grocery store and the check engine lights are one, I call ozark and am told to take it in and have it diagnosed and see if the warranty will cover. The new dealerships find the rear shock is completely seized up, which has a direct effect on the rest of the suspension. As well as the catalytic converter being bad. Ozark Chevrolet doesn't seem to care about their customers once the sell is final. I will gladly edit this if the decide to do the right thing, but unfortunately at this point after spending close to $30,000 + my portion was $1800 for a fuel pump, the vehicle now needs another $7800 for the catalytic conveyors, rear shock and a parking sensor. I will also be filing complaints with the attorney generals office, the **** of revenue, and the bbb. This vehicle has left my family stranded twice now....

  

  Business Response

  Date: 02/20/2024

  *************** did indeed buy a 2017 Chev Suburban on November 16th of 2023.  The vehicle had ****** miles on it.  Any vehicle with over ***** miles is sold and clearly disclosed as AS IS and does not come with any warranty.  *************** did elect to purchase a third party Powertrain level  Service Contract  that covers the internal lubricated parts of the Engine, Transmission, and Drive Line. When *************** called in December of 2023 regarding the fuel pump, we told him the ****************** Contract did not cover the fuel pump line.  Even though it was over a month after hed purchased it and even though it did not have any other warranty other than the ****************** Contract, Ozark Chevrolet did cover a portion of that repair out of good faith.  While it did take several days to complete the repair, it was only because getting the parts (fuel lines)was very challenging and took exceptionally long. Unfortunately, that is out of our control.
  On Monday February 12th, *************** called us and it was our understanding that he wanted us to pay another dealer $3250.00 for a catalytic converter and roughly $2000 to that same dealer to replace a shock. Again, this vehicle has no warranty other than the powertrain warranty that the customer purchased.  Neither of these repairs are covered under that powertrain warranty.  When we told *************** that wed be happy to look at the vehicles ourselves and come to some kind of resolution, he explained that the vehicle is in **************** and that the only way for us to get the vehicle was to have it shipped in. While Ozark Chevrolet believes in taking care of our customers even at times when there is no warranty, we were not willing to pay Thousands of Dollars to ship Mr. ******* vehicle from ******** to ********. 
  Before selling any pre-owned vehicle, Ozark Chevrolet does an extensive used vehicle inspection.  We check steering, suspension, HVAC, brakes, etc. We make sure that the vehicle first and foremost is safe, and to the best we can tell that it is in good mechanical condition.  However, we cannot see into the future and know that a fuel line is going to go bad in a month or that a catalytic converter will trigger a check engine light in 3 months.  When a vehicle is sold AS IS without a warranty, all we can do is address concerns when they come out and help the best we can.  We feel like weve done and will continue to do that in this case. 
  Since **************** sent this complaint to the BBB, I have spoken with him and we are working on a solution.  The prices that the repair facility in **************** quoted him are extremely high and *** asked him to get a second opinion and that Id be willing to help with the charges.  Ozark Chevrolet will accept some responsibility in this situation that we could have handled the phone call from *************** on 2/12/24 better.  We should of worked harder at finding a solution that makes sense for everyone.  At the end of the day, I can assure you that we will come to a resolution with *************** that he finds satisfactory.  
  *****************
  
  Ozark Chevrolet
  Dealer Principle

  Customer Answer

  Date: 02/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************