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Business Profile

Child Care Centers

Super Start Preschool and Learning Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Centers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was taking my kids to super start preschool. Yesterday afternoon I tried to pick up my kids and no one was answering the door. They didn't answer the doorbell. Or to my knocking. They didn't pick up their phone or respond to my messages. The lights were off in the lobby and I went around the building knocking on the windows and all the lights were off in all those ******** I had to call the police. Fortunately, someone finally came to the door while police were en route. I told the dispatcher I didn't need them anymore. And I informed the woman watching my kids that I called the police since I didn't even know if my kids were there.This morning they called me to say they won't accept my kids back because I "threatened them with the police" I threatened nobody with anything. I was well within my rights to call when I didn't know where my kids were.They won't even let me come and pick up my children's backpack and clothes. They're literally stealing their clothing from them. They won't refund my weeks tuition either for the days they won't take my kids that I paid for.

Super Start Preschool and Learning Center, LLC is NOT a BBB Accredited Business.

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