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Business Profile

Oil Changes

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Five months ago (4/19/24) I took my wifes Explorer in for an oil change at the Take 5 in *****. The (then) manager, *****, persuaded me to get everything done (air filter, cabin filter, etc). Since we were minutes away from going on vacation to **, I agreed. All said and done, I left and got the family (less than 5 minutes away). When we pulled out into the street from leaving our house, the air dam under the front of the vehicle fell off because it was not reinstalled correctly by the employee at Take 5 after the service was completed. I ran over it and it busted into pieces. I cleaned up the parts and drove directly to *****. He told me that he would order me a new part right away and would call when it was at the store. Fast forward past three phone calls to the store (2 unanswered and 1 where an employee was the only one working and he complained TO ME), and physically stopping at the store twice. ***** has since left that store so I was told by new manager, ******, that he would order my part (because apparently it had not been ordered). He took my information to call. Ive spoken to him in person since then and he has YET to call.

    Business Response

    Date: 10/23/2024

    The complaint has been forwarded to the corporate office in ***********.

    Customer Answer

    Date: 10/25/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    **** *****

Take 5 Oil Change is NOT a BBB Accredited Business.

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