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Business Profile

Storage Units

Pack-N-Stack

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved in to this with the card I was given in the mail. I only received 1 month free. Then charged me a $10.00 late fee. I always write down what is said. I was lied to about this movie in special. Want o be compensated for a free month and the late charge. I have called and left 3 messages with no response from them.

    Business Response

    Date: 07/15/2024

    We contacted the customer by phone regarding their complaint and made successful contact on July 13th. During the conversation, we processed a refund for the customer. The customer expressed satisfaction with the resolution and indicated that the negative reviews would be rescinded.

    Customer Answer

    Date: 07/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

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