Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:11/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September 2021 Available asphalt - per our agreement - excavated and laid an extended driveway for an RV and Pickup truck. They also were to reseal the existing driveway. We waited beyond the 3 days to drive on it- divets appeared immediately and have continued to do so. Upon our initial complaint a few small patches were placed. Divets continued to appear wherever and whenever a vehicle was parked on the "new area". Repeated calls to come and remove the area and redo it have been met with "yes we will soon" all to no avail. Now here we are a year later and we have heard nothing. A continued lack of action will result in legal action.
Business Response
Date: 11/11/2022
At this point, we are just about out of good weather this year to correct this. We will put you on the schedule to remove the section of the driveway and replace it and re-seal the existing driveway in the Spring at no cost to the customer.Customer Answer
Date: 11/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
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