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Business Profile

Auto Repairs

John's Towing and Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for John's Towing and Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

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John's Towing and Automotive has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/16/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01/18/2025 around 07pm. The tow truck showed up at our private property took wrong turn. Couldn't turn around in our driveway. We live in county not city limits. The driver was anger and hateful. Told my husband he was going to drive thru our house. My husband went to get his phone to call police. My husband told me what driver said. I went outside to ask the driver what he said he stated yes he was gonna drive thru our house!! How unprofessional. And extremely ******. My husband called police they came talked to driver driver denied he said anything to officier. The owner called my cell phone not sure how he got my number but owner said his driver didn't say that over the phone. He was not here how would he know. I think if they could have their business licenses revoked it should be. The police filed a peace disturbance. Their reviews are terrible!!

    • Initial Complaint

      Date:06/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, June 23rd, we contacted AAA to schedule a tow for our RV for Sunday June 25th due to a issue with my husband's vehicle. We explain that we would be camping until 11:00 a.m. on Sunday. They contracted ****'s towing who said he would be here to pick up our vehicle between 10:00 and 11:00 a.m. on Sunday. When ****** arrive my husband received a call at 9:25 a.m. from the tow truck driver who stated that he would need $500 paid up front. My husband explain that we were using AAA ****************** and we were covered. He stated that he charges $250 per hour to tow and we are not charged for mileage. My husband then explain that is great because we are only going 43 mi and it should not take an hour Plus we are covered by AAA up to $500. At that point, the tow truck driver told us that we should call AAA then and hung up on my husband. When I approached my husband he was visibly upset and we called AAA back and explained the situation. They say that they will contact **** and and try to explain the terms to this business. We waited an hour and packed up our RV for the arrival of a tow truck driver and when we called back AAA explained that they had reached out to ****'s towing multiple times and no one was answering the calls. AAA was then able to reach out to another tow truck driver reschedule us. This was a great inconvenience to us because we we're on a tight schedule and I feel like this driver was extorting money from people who were in a desperate situation. This was very unprofessional and was down right wrong.

    John's Towing and Automotive is NOT a BBB Accredited Business.

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