Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out for a post construction clean. After 3 weeks the owner finally got back to me and originally told me Dec 12th for the date and the price for a deep clean was $625 for my size house, 1500sf. I replied to the email that said the 12th was fine and didn't see that she had sent another email changing it to Wed Dec 11th. She texted me at 8:45am on Wed Dec 11th and said they were there to clean and the door was locked. I texted back that she had told me Thursday and she apologized and asked if today was still ok and I said I would run home and let them in. She sent a screen shot of the email thread showing the Wednesday date but there was no confirmation on my part that showed I had seen that, because I hadn't. I let them in at 9:15am and I got an alert from the doorbell cam at 11:30 that were leaving. I texted the owner and asked if a list of the things they did would be provided as I didn't see how they could DEEP CLEAN in 2 just a little over 2 hours. She told me they had been on the clock since 8:45 yet they couldn't even start cleaning till 9:15 when I got there. They didn't do a handful of things they marked down as doing and I even took pictures and video to show her. I told her I thought $625 was steep for what I actually got. There was still dust on dressers because they didn't want to move a ***** bear and some doors and windows weren't cleaned at all but marked as complete. The shower was partially done but you could see spots that had a hunk of dried soap that was never cleaned. I ran my fingers through the bathroom sink bowls and had a white film left on my fingers. She stopped responding to my messages and seemed hostile when I tried to say things weren't right and that I felt taken advantage of. She did offer to send someone back to clean the sliding door. But I feel like there is something in every room that needs to be cleaned still. She was going to refund me for the laundry room of $37 but I still haven't gotten that either.

  Customer Answer

  Date: 12/26/2024

  I would like to withdraw my complaint.