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Business Profile

Furniture Manufacturers

North River Ridge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Manufacturers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb. 21, 2024 I ordered and paid for a handmade table and two benches from North River Ridge. I used ****** to pay $600. He had said he would make the table and benches at cost for a non profit I volunteer for called Eden Village of ***********. He promised to deliver the table to us by our open house on May 10, 2024. I have several emails and messages where he provides excuses for why he was putting off getting the table to us with the last being an email sent in September saying he would get the table to us by the end of the month. Since then I have sent messages and emails and have gotten no reply. I have searched online and he is still "selling" custom made tables online through ******** marketplace in several cities in ********. I attempted to message him through one of those links but have yet to hear from him. I would like the table delivered or my $600 refunded.

    Business Response

    Date: 11/25/2024

    We took on this project as an opportunity to give back to a community that was in need. I was excited to donate my time. The customer paid for material and we agreed to donate labor for a dining room table to the non-profit organization. We dont set delivery dates with our customer because of the nature of our business. It is all custom made to order, size, and  material, and design. We always have a long back log of projects waiting. We did make multiple attempts to set deadlines for the customer to try and give them a better idea of when to expect it. Unfortunately we have been extremely busy and its taken us much longer than expected. We have started on the project and it is near completion. Due to the fact that it is a donation on the part of our labor and time, I am forced to work on the table in between other orders in my spare time. We still have every intention on delivery. 

  • Initial Complaint

    Date:06/18/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a piece of furniture being built and North River Ridge never delivered.

North River Ridge is NOT a BBB Accredited Business.

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