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Dunlap Auto Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car at ******* ********** which is part of the Dunlap Group on 2/14/24. The first thing, it had a sticker on the window with an all power warranty of the truck. They filled up the gas tank while I was filling out the paperwork. When they brought it back the stickers where off and the warranty was not on the sale anymore. They denied the warranty sticker was even on the car at that time. It only had one owner and low miles, so I purchased. I was driving it home from work. I heard a boom, and the engine started knocking real bad. I let them know about it, they told me that I bought the car with no warranty, so it was on me. I didn't have the truck one month. They told me I could bring it in and have their mechanic work on it. Their mechanic is not really a true mechanic. They said they worked on it for a couple hours, and they had no clue. They told me to come get my truck. I took it to my own mechanic. They told me the engine is toast. It will need to be replaced. ******* said they would look into getting a used engine from a used car lot. I found an engine, and I contacted *******. They said they were not giving us that much money. He said he would have to figure things out. He said he had a meeting, and he hung up on me. At this point, I would rather get a refund on the truck.

    Customer Answer

    Date: 05/21/2024

    My complaint has been resolved.

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