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Business Profile

Newspaper

Daily Journal

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Daily Journal's headquarters and its corporate-owned locations. To view all corporate locations, see

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Daily Journal has 2 locations, listed below.

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    • Daily Journal

      1513 S Saint Joe Dr Park Hills, MO 63601-2402

    • Daily Journal

      PO Box 9 Park Hills, MO 63601-0009

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled service and stopped in the office and called several time because I keep getting billed. I was told they would issue a refund but that has not happened. They make it very difficult to get anything done online and by phone.

      Business Response

      Date: 04/07/2023

      This is from his account. Refund was sent takes about 2-3 weeks and he has no balance.

      Customer needs to give little more time for processing and mail. 

       

       

    • Initial Complaint

      Date:03/02/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had written them on 2/7/23 asking for their subscription rates so that I may subscribe to their newspaper since it covers the ********** area too. When I called them they must have a automated system as I'm unable to get through and the phone doesn't ring.

      Business Response

      Date: 03/02/2023

      We have a very short staff and limited open hours but i am very sorry you have not been able to reach someone.

      Our hours are 9am-2pm Mon - Friday

      Phone ************

      This will take you directly to the **** ***** front desk 

    • Initial Complaint

      Date:10/31/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a digital subscription. They limit what you can see. I subscribed for 6 months. I got a letter when it was close for the subscription to be over. They were going to charge me over $10 for the subscription. I called and they said they would extend it for 26 weeks for another $1. I agreed. 10/14 the $1 came out of my account. Two days later they charged me $10.99. I called again. I spoke to customer service in the Philippines. I asked them to cancel it and to refund my money. today I got a partial refund for $5.62.

      Business Response

      Date: 11/15/2022

      I have put in for another refund . What happened was the customer was refunded part of the money but was charged a $5.00 refund charge.

      I have fixed that and she will get a refund of that $5.00 in a couple weeks

    Daily Journal is NOT a BBB Accredited Business.

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