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Business Profile

General Contractor

Powell and Sons Tree Service and Construction LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against ****************************** Tree Service for unprofessional and negligent practices that occurred during the week of May 26th 2024 while they were performing tree removal work for my neighbor, ********************* at ********************************************************Incident Details: During my neighbor's tree removal, a portion of the cut branches fell and became entangled in one of the trees on my property. This cut tree over 20 feet long has remained lodged in my tree for the past week, creating a safety hazard. While the work was being done, a company employee also negligently allowed their toddler child to play in my backyard without my permission, while they were cutting my neighbors trees and branches were falling. This not only constitutes trespassing but also presents a significant safety risk for the child, especially considering the nature of the work being performed. My elderly neighbor informed me she has paid ****************************** Tree Service a concerning amount of $10,000 for the removal of her trees exceeding 20 feet in height. This raises concerns about potential predatory pricing, particularly given ****************************** lack of proper equipment. They relied solely on a single worker climbing the trees for removal without protective gear, which was haphazard and unsafe. Despite promising to remove the fallen branch from my tree on Friday, June 7th I have little faith in their ability to follow through based on their previous behavior. When I contacted them about removing the cut tree from my tree, they hung up on me. The continued presence of this large tree stuck on my tree on my property poses a safety risk, especially with family members will be visiting soon.Request for Resolution: I request the BBB's assistance in ensuring ****************************** Tree Service removes the debris from my property promptly and professionally this week, or I will be taking this to the Illinois State's Attorney.Thank you for your time and attention to this matter.

    Business Response

    Date: 06/12/2024

    This is not our company.  This complaint should go to another company.

    Customer Answer

    Date: 06/12/2024

    Adding flyer given to me by my neighbor for the business Powell and Sons

    Customer Answer

    Date: 06/12/2024

    Was originally filed with the wrong business number, this has now been corrected Powell and sons tree service and construction 

    Customer Answer

    Date: 06/12/2024

    Powell and ************* page

  • Initial Complaint

    Date:07/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had Powell & Sons Tree Service to remove a large tree that was thrown onto my house during a 6/29/23 tornado.
    Crew worked part of 3 days, agreement for $3000.
    When *** ****** ran my credit card on his portable authenticator he posted it for $3100. My statement came a few days later & I saw that he clearly was overbillìng me. I am a retired senior citizen & he took complete advantage of me. He still needs to provide me w/ an itemized statement re: a necessary repair to my roof. I texted him that my adjuster would be here on 8/5/23 & that I need that statement before she arrives. He called immediately after my text inquiring when he would get his money. I told him it** out of my hands now & to contact ********** for payment info. He grew angry pushing for a date when he would see his money. We continued like that for a few minutes until I finally said I've seen his attempted fraud and reported it as criminal. He threatened to put a Contractor** lien on my property & grew more enraged. I said I will be needing that itemization to complete my insurance claim & that I had included my address in the text. Told him to provide that paperwork and that our business together was over and ended the call.
    This exchange took place on 7/26/23 and reported to ************ Fraud center. Have not gotten the statement or heard anything further from him. I would like to have him charged w/ attempted theft and assorted crimes against senior citizens, as I have grown somewhat afraid since his threatening tone during the call. He operates out of Hannibal MO & I am located in Springfield IL, so I am grateful there** distance between us, but will not be secure until I receive the invoice and know that he has been appropriately disciplined for his transgression.

    Customer Answer

    Date: 08/05/2023

    I would like to report that *** ****** has failed to produce an itemized statement for the roof repair for $1000.  We discussed he would bring it here and leave in mailbox.  He failed to do so, even after a reminder I sent via text that my insurance adjuster would be coming soon and I needed it for my claim.  I have now disputed the $1000 charge as he has not performed professionally and I believe he has to pay for that.  I requested ********** to now add the $1000 to my ongoing dispute for breaking business standards.  I further have asked that he be charged criminally for the credit card ($100)charge he tried to take, made an unjust charge for roof repair ($1000) , and charges related to crimes against senior citizens: attempt to defraud, charging for work not completed and, most importantly, penalized for creating this nightmare that has not stopped

     

     

Powell and Sons Tree Service and Construction LLC is NOT a BBB Accredited Business.

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