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Business Profile

Used and Rebuilt Auto Parts

Yancey Auto Sales & Parts Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting on my refund from a previous complaint. I will take this business to small claims court if o do not receive my refund within the next 10 business days.

    Business Response

    Date: 05/16/2025

    we have tried several times to get our transmission back so we can process the refund and have been told the unit is still in the truck and will not be pulled out until we return the original core that we have never received  back either but  we are going to refund the original price of trans ******* plus ***** core plus tax in the amount of  $1337.98  and she can keep the trans that is still in her truck for her core and have this taken care of

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a transmission in June 2024. Yanceys has sent 3 defective transmissions. I have not had my vehicle since June. I have requested a refund and have not received any response from them.

    Business Response

    Date: 12/06/2024

    WE HAVE BEEN IN TOUCH WITH CUSTOMER AND HAVE BEEN WAITING FOR TRANSMISSIONS TO BE REMOVED AND READY FOR US TO PICKUP AND WE ARE ATTEMPTING TO PICKUP THEM TODAY

    Customer Answer

    Date: 12/06/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ******* *********

Yancey Auto Sales & Parts Inc is NOT a BBB Accredited Business.

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