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Business Profile

Motorcycle Customization

Jireh Cycles
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Jireh Cycles's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a rim for my *************** which cost $157 they sent me the wrong size rim and when I sent it back they charged me $125 for shipping fee that is a total ripoff how can they get away with that.

      Business Response

      Date: 09/04/2024

      We have not heard of this issue prior to receiving this complaint from the BBB.  The customer purchased the wrong wheel.  We did not ship the customer the wrong wheel.  He purchased the wheel for a FXST and FXDWG (Dyna Wide Glide).  The customer is looking for a wheel that is for a Narrow Glide which we do not offer.  The customer started the return process through **** the entire process was done by the customer.  We did not issue a return label, and we did not charge the customer for a shipping fee.  The customer purchased the return label from **** directly.  I don't know if **** made it clear that the customer was responsible or if they notified the customer of the shipping cost, but I do believe they do.  I have provided the information we have to show we issued a full refund from Jireh Cycles.  I reached out to the customer to give us a call about this issue, as I do not show any communication with the customer about this issue.  We are here to help the customer in any way possible.

       

      Thank you,

      Jireh Cycles

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No identification, not properly repaired - he keeps telling me to take pictures and send them to him. I have bought a lot of parts from this place. I ordered a frame for my ****** ******** from them, it sat for about a year. I'm trying to put a custom bike together. I would like for them to take the frame back, put identification on it and send it back to me.

      Business Response

      Date: 10/17/2023

      Our customer has claimed that the serial number that is stamped on the neck of the frame during production, is incomplete or missing.  This would be an extremely rare occurrence that I have not witnessed to this date.  We've asked the customer to provide photos on multiple occasions to show that the serial number is missing/incomplete.  We were told that the frame is in storage in the basement of a friend's house, and he could not get to it easily.  We let the customer know that he can get the photo at his earliest convenience.  We were then told that it was too dark, and he would not be able to get a legible photo.  We have attached a copy of the picking ticket, where the shipping manager wrote had wrote the serial number from the frame.  This matches with the Invoice, also attached, and the MSO (Manufacture's Statement of Origin).  The customer has been told he can ship the frame back where it can be inspected.  If the customer can provide a photo, we are happy to send a pre-paid return label for return shipping.  We are still open to resolving this with the customer.  

    Jireh Cycles is BBB Accredited.

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