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Business Profile

Paving Contractors

Moore Pavement Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/03/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid them $15K to put ************ in various spots on our property. It was supposed to be put down so all water would run towards a sewer drain. Original work was done in 6/2020. Not long after, there was buckling and cracks started to form. They returned in 7/2021 to repair. Our issue is with the repair. Asphalt was put down and directed water towards our building instead of the drain. There is a big hump in front of our building and when it rains, water is directed towards our building. The standing water measurers 1.5" deep against our building/man door/garage door and floods our warehouse. I sent repeated text messages/pics/videos from ************* to the manager who did the work (*****). He promised to return to correct the issue, and always replied. By 6/2022, we were losing our patience as he kept promising to return, but always pushing us off. Eventually, he stopped responding and I learned that he left the business in early/mid June. In late June and early July, I spoke to ****** twice and she promised **** would be out to inspect our issue. He did not call or show up when promised. Most recently, I have called on 7/22, 7/29, and 8/3 and left voicemails with no return call. I emailed ************************************************************************ on 7/28, and have not gotten a response. This issue has been going on for a year now. We would like the asphalt repaired/redone so water will drain to the sewer and is not directed towards our building.

    Business Response

    Date: 08/18/2022

    I have already reached out to the customer and this is going to be fixed tomorrow.

    Customer Answer

    Date: 08/19/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  *********** was on-site today and worked to correct the issue. 

    Sincerely,

    *****************************

Moore Pavement Solutions, LLC is BBB Accredited.

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