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Business Profile

Auto Repairs

Auto Tech of Poplar Bluff

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Auto Tech of Poplar Bluff's headquarters and its corporate-owned locations. To view all corporate locations, see

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Auto Tech of Poplar Bluff has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was paying for an extended warranty through car shield/ auto shield. I went to work one day and my car wouldn't start So I called the mechanic who previously worked on my car to me buying it. He had it towed to his shop while we made a claim through my car. Shield extended car warranty service and my car set outside his shop because. He was waiting to get paid from. Carshield because my engine had internal failure. And I needed a new one. So he ordered me ohe was paid for his work and my engine. On February 8th, it is now February 20th, and he has verbally promised me A. &. Promise me in a text message that My car would have already been done, but it has not been done. And now he is refusing to work on it. I have issued him a deadline by which my car is to be completed and if not completed for him to provide a refund. He completed my car after being fully paid and now will now give me my keys. He says I still owe him money. I have proof he's been paid in full.

      Business Response

      Date: 03/13/2025

      We have been dealing with ******* ****** who refused to pay a $500 deductible for repairs covered by her ******************** she has been has been uncooperative, demanding repairs without proper authorization and causing delays in the process. I have documented evidence of payments and communications  (see attached), and signed documents. The owner had to involve law enforcement to remove her boyfriend from the property due to harassment. If she or her boyfriend continues to make false claims and allegations about Auto Tech of PB LLC, the owner is prepared to take legal action against them.

      Customer Answer

      Date: 03/13/2025

      Complaint: 22974153

      I have reviewed the business' response and am rejecting it because:
      The people who were supposed to fix my car are lying. I had to involve law enforcement to receive my car back from this mechanic. He had my boyfriend trespassed from his property when I went to go pick up my car so that my boyfriend could not call him out on his lies because ******* did not replace my engine he left my old engine in my vehicle and didn't even bolt the bolts back in I had to hand tighten them when I made it home with my vehicle. I have proof along with carshield having proof that ******* delayed my repairs for 2 months because he is technology illiterate and so is his wife. I will continue my action with suing him and small claims court because on multiple occasions myself and my boyfriend had to leave work early to try to convince ******* to do my repairs on my car he made us lie to car shield so that he could get paid and then refused to work on my vehicle. I will see you in court *******.


      Sincerely,

      ******* ******

    • Initial Complaint

      Date:09/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid the mechanic for the amount owed and I have yet to receive my vehicle. It has been several months since my vehicle has been paid. I can not get a response as to where my vehicle is, he will not pick up the phone.

      I would like to get my car back.

      Business Response

      Date: 09/18/2023

      We have completed the repair, putting the car back together.  We told her that the computer is not working.  We put the computer in the car.  We took the car to the dealership for reprogramming.  The dealer couldn't make the repair.  We asked if we could take it to another dealership--and she said yes.

    Auto Tech of Poplar Bluff is NOT a BBB Accredited Business.

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