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Business Profile

Auto Repairs

Hopper's Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car in to get the tork converter replaced and was charged almost 1000.00 to have it done. They never replaced the tork converter and in the process broke my oxygen sensor. I picked my car up from them and paid them on 05/25/23 and already took it to another mechanic to diagnose the problem and was informed that my tork converter needed to be replaced. I have another appointment scheduled with that other company to have it fixed. I want the money I paid to have this fixed returned as they did not do the work. When I spoke to the so called manager he told I would never see a dime back. This place did nothing but rip me off and cause more damage to my vehicle. I expect a refund and I am filing a complaint with the State Of Missouri regarding this.

    Business Response

    Date: 06/19/2023

    MRS. ****** CAME TO MY SHOP WITH THE COMPAINT THAT HER TORQUE CONVERTER WAS GOING OUT AND SHE NEEDED IT REPLACED. SHE ALSO COMPLAINED ABOUT HER LIFTERS MAKING NOISE AND NEEDED THOSE REPLACED ALSO. WE DIAGNOSED MRS.******* LIFTER ISSUE AS SHE DIDNT NEED LIFTERS. THE NOISE SHE WAS HEARING WAS FROM HER INJECTORS PULSING. SHE DID HOWEVER NEED HER TORQUE CONVERTER REPLACED. WHEN MRS. ****** DROPPED HER VEHICLE OFF SHE STATED IT WAS NOT A RUSH JOB AND THAT WE COULD WORK IT IN WHERE WE COULD. THIS WAS ON THURSDAY THAT SHE DROPPED IT OFF. WE STARTED WORK ON THE CHARGER THAT FOLLOWING MONDAY AND FINISHED THAT TUESDAY MORNING. MRS. ****** CALLED COMPAINING AND CURSING MY MECHANICS OUT MULTIPLE TIMES BETWEEN FRIDAY AFTERNOON AND TUESDAY MORNING. WE MADE HER AWARE OF THE CONVERSATIION THAT WE HAD THURDAY WHEN SHE DROPPED IT OFF. YET SHE STILL INSISITED ON CALLING AND COMING TO THE SHOP CURSING MYSELF AND ALL MY MECHANICS OUT EVEN MECHANICS THAT HAD NOTHING TO DO WITH IT. I HAVE RECIEPTS FROM WHERE WE PURCHASED THE TORQUE CONVERTER AND WE ALSO HAVE RECIEPTS FROM WHERE WE SENT THE CORE BACK IN. 

Hopper's Service is NOT a BBB Accredited Business.

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