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Business Profile

Bank

First Midwest Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for First Midwest Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Midwest Bank has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Location: First Midwest Bank, **** * ************ *** **** ********** ** ***** 
      For the last 3 days I called my bank to block a debit payment for Car Check because I canceled services with them, but they still allowed the payment to go through. Car Check took out $79.99 although I had communicated with the bank to not allow the payment to go through. This caused my bank to be very low. After this happened I was told to file a complaint with the bank and I told them I was going to Better Business Bureau.

      Business Response

      Date: 09/26/2023

      We offered Mr. **** the option to cancel the debit card he used to subscribe to Car Check. We explained to him that canceling the card would be the only way to stop Car Check from charging his account, however he did not want to cancel the card due to other recurring payments. His account was charged by Car Check on 9/5/2023 for the $79.99. We filed a debit card dispute, and he was refunded $79.99 on 9/6/2023. 

      Customer Answer

      Date: 10/03/2023

      The business provided a refund and the issue has been resolved.

    First Midwest Bank is NOT a BBB Accredited Business.

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