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Business Profile

Family Practice

Tinsley Medical Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Practice.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in for an appointment that the office had scheduled for me yet when I showed up they refused to see me. They refused to let me speak to the office manager or provide me with a work note but I ha to take off work for the appointment and I am at risk of losing my job if I don&#**;t provide documentation that I had an appointment today.

    Business Response

    Date: 12/31/2024

    Please see attached response letter. Thank you!

    Customer Answer

    Date: 01/02/2025

    Complaint: 22708713

    I have reviewed the business' response and am rejecting it because:
    When the receptionist told me that I refused my scheduled appointment I told her it was not true. I explained to her what happened and informed her of my upcoming appointment. I informed her I needed to see the nurse and was told I couldn't and the nurse said she isn't giving me any days off. I was baffled at the response. I asked again if I could see her and was told no. When my *** comes back I could see her. The *** came back and I was still not allowed to see the doctor. I received a phone call saying they are referring me to a neurologist. I said I need to see the doctor and was told there is nothing she could do.


    Sincerely,

    ***** *****

    Business Response

    Date: 01/02/2025

    Please see attached letter. 

    Customer Answer

    Date: 01/03/2025

    Complaint: 22708713

    I have reviewed the business' response and am rejecting it because: Although it is understood about the hippa compliance, that is not my complaint. My complaint still remains I was refused to be seen. Tinsley clinic has taken over my first injury case and has not seen not contacted me informing of what was going on. They never informed me as to why I was being referred to a neurologist nor did they allow me to address my concerns with my ongoing  pain. Even though I had a scheduled appointment I was refused to be seen. I was also told there is nothing else the nurse practitioner could do. She took over the first case and never even informed me that she excepted the case. I'm now in the dark about everything because I am not being seen to discuss my chief complaints.



    Sincerely,

    ***** *****

    Customer Answer

    Date: 01/06/2025

    On todays visit the Nurse Practitioner answered the questions as best as she could. My complaint is complicated, She did finally see me today so it's ok. I should have never had to take it to this level. Thank you. 

Tinsley Medical Clinic is NOT a BBB Accredited Business.

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