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Business Profile

Furnace Repair

C & C Wood Furnace Distributor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furnace Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $7000.00 for a job that has not be completed in almost year. I paid him To install a underground storm seller. He did not put the right amount of dirt in it. He waited to dark to the finish the job, I have reached out to him, he never returns phone calls. I have to pay someone $500.00 to put more dirt in the hole and around, make the surface the way it should be and to cover the unit. Right now it is a death trap, you might step in a hole and break your leg. I would like to be refunded in the amount of $500.00

    Business Response

    Date: 05/05/2023

    We put the shelter in on a Sunday afternoon, and the dirt was super wet. There has been a hold up of putting it in because the ground was too wet. He knew that he had to maintain it because it takes 7 years for the dirt to settle and go back to normal before it was bothered.

    Customer Answer

    Date: 05/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

C & C Wood Furnace Distributor is NOT a BBB Accredited Business.

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