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Business Profile

Optometrist

Divine Family Eyecare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was told I needed progressive lenses by Divine, I paid over $600 for these glasses & from day one I couldn’t really see using them. They told me to wear them for a couple weeks & get used to them. I’ve had 3 car accidents & 2 falls at my home, I cannot drive with these lenses & I’m required by law to wear glasses while driving. They told me that if I couldn’t adjust they would make it right, well now they are saying I only had 60 days to correct this, which was never stated to me originally. I’ve had to go see another eye doctor & he says I don’t HAVE to wear progressive lenses but Divine made it sound like I was gonna make my eyes worse if I didn’t. I just want them to put single lenses in my glasses like they should have the second time I went in for adjustments. They told me they would make them right but now they won’t . Please help me correct this as I’m 58 and on a fixed income and can’t afford to take a loss for $600.

    Business Response

    Date: 08/18/2023

    She has used our product for 8-9 months and just now has told us she has a problem with it.  I don't know what she expects for us to do.  We gave her 60 days to respond to us about the product.  

Divine Family Eyecare is NOT a BBB Accredited Business.

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