We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fast Food Restaurants

Hardee's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I simply ordered two sausage egg biscuits, a large coffee, a large iced tea, and attempted to order a large ice water. I was told I could not have the large ice water because the large cups were too expensive. I’m like I’m glad to pay for the cup. I was told the only way that I could do that was to pay for the price of a soda. So therefore, I just ordered two medium ice waters. The guy at the window was nice, but they handed us a sweet iced tea with just a few pieces of ice in it, which always happens here. I sent the sweet tea back and they sent me back out an unsweet and then I asked for a cup of ice, it was at this point that this little lady yells out the window to us, that we sure like to eat up her window time in the drive thru. I’m assuming it was a manager a little blonde headed young lady with a headset on, and I simply said, ma’am, if you would have gotten the tea right that would’ve cost less money than asking for a large cup of ice water on your part because you wasted money, having to throw the sweet tea away. Her response was a very, very rude thank you and have a good day and slammed the window in our face. Now mind you this is a little country town. I’ve never had anybody at a restaurant in this town act like this. Very inappropriate and very poor customer service, and very bad PR for Hardee’s in general. I don’t want anything free I don’t want a refund or a coupon. I don’t even want an apology, but I do think this young lady has no business working with the public, or she definitely needs some training how to work with people. I can go to other fast food restaurants and if they charge for icewater it’s usually .30 or .40 cents it’s not a big deal.

    Business Response

    Date: 07/03/2023

    We do have to charge for the large plastic cups that keeps us from wasting so much in paper.  The customer should not have been charged for the water.  Also, we should not have talked with the customer about our drive time.  That is not something they should not have heard.  That is our responsibility to take care of not the customer.  By all means come back and please ask for me directly my name is ****** *******.  If, they do come in ask for me and I will be looking into which employee did this. 

Hardee's is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.