We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hardware Sales

Boyer Do It Best Lumber, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of 2022 I brought a window into their store to be measured up to get replaced .. It had a crack in the glass. They measured it up wrong .. They ordered wrong window.. Then call me to install it.. I brought the window in.. they installed wrong window.. knowing it was wrong .. They took my money.. as I noticed the window was too small .. they quickly told me there is no refund and the window is the wrong size.. .. (They even said they knew they installed wrong window) so I raised hell of course and they said they would order another window.. it would take 2 weeks.. this was 9/15/22.. 42 days later they call and say the window is in.. Once again I bring window in. They call the next day.. say the window is ready.. I go and pick it up.. and the window they put in is too small again.. The pane of glass rattles.. I ask them about it.. The guy says with a smile.. "We want you to honor what you said about not coming back" .. I ask about a refund.. he smiled and said.. we want you to honor what you said about not coming back again... I reminded him.. they measured window wrong.. and ordered wrong window.. all he could say was.. I did not measure window wrong.. I mean someone there sure did.. I honestly need to take them to small claims court for all my time they wasted as well as the $102 they charged me for the wrong glass.. They want the glass back for a refund... knowing I cant go without a window in the winter.. old window only had an inch long crack.. it was still very useable.. They did not offer a professional service in any matter through all of this..

    Business Response

    Date: 11/15/2022

    *** ****** asked for help.  We only provide window and screen repair as a side, as we can, service.  It is not a main offering of our business.  The window was measured by a very knowledgeable member of our team, an owner, who was passing through the store on a very busy day.  Until the complaint was filed, the person who measured the window had no knowledge of any issue and therefore, some of the confusion surrounding this window did occur.  We admit internal miscommunication on our part.

    However, it is not uncommon for glass orders to take weeks in the current supply-chain.  We acknowledge that the glass was too thin. We believe this could have been a mistake on our suppliers end, but agreed to reorder.  We replaced the glass as soon as the correct glass arrived and contacted the customer.   *** ****** was irate throughout this process and publicly threatened to “bust heads” (a viable threat given his demeanor in the store) and was asked not to return for the safety of our staff.  He did not allow us to communicate or seek resolution.

    As a business with over 120 years behind us and thousands of customers as well as windows, we acknowledge mistakes happen.  But threats and inappropriate behavior are not tolerated.  *** ****** has the completed and correct window in his possession and we wish him well.  

Boyer Do It Best Lumber, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.