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Business Profile

Heating and Air Conditioning

River Valley Cooling & Refrigeration LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted River Valley Cooling in early July this year to do warrantee work on my heat pump which I paid approximately $7,330 in 2021. The owner of the business stated that the parts have been on order and are not available. I spoke with the ******* Customer Representative back on July 20, 2022. He stated that the parts were in stock at that time and shipping should take about 5 to 7 days to ship. River Valley would just have to order them. River Valley and the manufacturer ******* point fingers at each other as where the problem is. I would not buy any ******* products due to their lack of assistance, or from River Valley for no help getting the problem resolved.

    Business Response

    Date: 09/29/2022

    Yes *** ******* contacted us for Warranty work his heat pump system. The circuit board had burnt. I contacted my Local supplier, and begun the warranty process. I was inform then that the board was on Back order. I relayed information to *** ********

    Week went by I contacted supplier to check on board, was still on Back order, This continued with supplier. During this time *** ******* had constantly contacted me, As I responded every time when i was inform by supplier it was still on backorder. *** ******* Had took it upon him self to contact another hvac company that had told him the same out come. He then Contacted someone with ******** They Told him it was in stock. I did not receive any phone number or name of who he was in contact with. I inform my supplier of *** *******s findings. Yet again I am inform by supplier's (I have contacted 3 Different Main locations, as well as 4 other suppliers all have the same answer of Back order item) that the circuit board is on backorder. I have been in constant contact with *** *******

    and 100% truthful. As much I just spoke with him earlier today (09/28/22) via text. As i was just on the phone with supplier earlier today. circuit board has not yet been delivered. *** ******* had then requested a quote for a new heat kit for this system that he opt. not to get from start. I do not understand why He has gone this way nor understand how we are supposed to make anything happen for him without an available part

River Valley Cooling & Refrigeration LLC is NOT a BBB Accredited Business.

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