We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rehabilitation

Coach's Field of Faith

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rehabilitation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Attorney General, I am writing to formally file a complaint against Coaches Field of Faith for wrongfully withholding my personal property. My situation is as follows: Due to significant health reasons, I was recently admitted to the ************************* in ****************************, ********. During my stay, my case worker, *****, contacted ***** at Coaches Field of Faith and arranged for my personal property to be delivered to Springfield. This arrangement was made under the understanding that my belongings would be transported to me promptly upon my discharge. Since my discharge, however, ***** has been unresponsive and has failed to provide a specific date for the return of my property. The agreed-upon date for delivery was today, July 8, 2024, but there has been no communication from Kelby or Coaches Field of Faith regarding the status of my belongings. My departure from the property was necessitated by my mental health conditions, including PTSD, Social Anxiety Disorder (SAD), Major Depressive Disorder (MDD), Bipolar Affective Disorder (BAD), and Obsessive-Compulsive Disorder (OCD). The stress and anxiety caused by this situation are exacerbating my conditions, making it imperative that my property be returned promptly. Coaches Field of Faiths actions appear to be in violation of Missouris landlord-tenant laws and possibly federal laws protecting individuals with disabilities. Specifically: 1. Missouri Revised Statutes Chapter 441 (Landlord and Tenant Law): This statute requires landlords to follow specific procedures for handling tenant property left behind and mandates that landlords provide reasonable notice and opportunity for tenants to retrieve their belongings. 2. Americans with Disabilities ************* a person with disabilities, I am entitled to reasonable accommodations. The failure to return my property promptly and the lack of communication could be seen as discriminatory actions that violate my rights under the ****

    Business Response

    Date: 07/22/2024

    Good Morning


    My name is *************************. I am the Director of Admissions with Coach's Field of Faith. We received a letter in regards ****************************** regarding his belongings today in the mail. 
    I delivered his belongings on July 9th, 2024, around 10:00 A.M at the facility he is at now. I was unable to on July 8th, 2024, due to being ill in which I told **************** was planning on doing it the following day to which it was done. I made sure before I left Springfield I asked if he had all of his belongings to which he said yes and told him he is more than welcome to call or text me if he has any questions or concerns. 


    Please reach out if you have any questions regarding this situation.


    Sincerely,


    *************************
    Director of Admissions
    ***************************************

Coach's Field of Faith is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.